Samuel

SAMUEL EKPE
Kyiv, Ukraine
Phone: [открыть контакты](см. выше в блоке «контактная информация»)
Email:[открыть контакты](см. выше в блоке «контактная информация»)
Telegram: @sirmeelieon
Ready to work: Kyiv, Remote
Employment Type: Full-time, Part-time
Expected Salary: 50,000 UAH/month

PROFESSIONAL SUMMARY
Results-driven Sales Representative, Customer Service Specialist, and Logistics Professional with over 7 years of experience in sales, customer support, moving services, freight dispatching, and transportation logistics. Proven ability to convert leads into customers, build long-term client relationships, coordinate operations, and provide exceptional customer service. Experienced with CRM systems, Smart Moving, Central Dispatch, lead generation, sales closing, and logistics coordination. Fluent in English and experienced working with customers across the USA, Canada, and Europe.

POSITIONS OF INTEREST
• Sales Manager
• Sales Executive
• Sales Representative
• Operations Manager
• Customer Support Representative
• Logistics Coordinator
• Customer Service Representative
• Travel Manager
• Фармер акаунтів
• Freight Dispatcher

WORK EXPERIENCE
Customer Service & Sales Representative
Elite Furniture Moving Company – San Diego, USA (Remote)
2024 – 2025
• Managed inbound customer calls and handled moving service inquiries professionally
• Collected and documented customer inventory details for moving services
• Scheduled and coordinated local and long-distance moves
• Maintained and updated customer records in Smart Moving CRM
• Followed up with incoming leads to improve conversion rates and sales performance
• Provided accurate moving quotes and estimates based on customer requirements
• Successfully closed moving contracts and ensured customer satisfaction
Sales Representative
American International Logistics (Remote)
• Converted leads into new customers through direct communication
• Tracked vehicles from pickup to final delivery
• Coordinated between customers and carrier transportation companies
• Maintained customer records in CRM systems
• Provided transportation quotes and shipment information
• Processed customer payments accurately and on time
• Managed carrier assignments to ensure on-time pickup and delivery
• Resolved customer concerns and shipment-related issues
• Posted vehicle loads on Central Dispatch
• Generated operational and delivery reports
• Dispatched and managed transportation orders
Sales Representative
GotYourBack Support (Remote)
• Managed incoming calls, emails, and live chat inquiries from warm leads
• Sold technical support services and software subscriptions
• Identified upselling and cross-selling opportunities
• Built and maintained strong customer relationships
• Collaborated with the sales team to achieve targets
• Participated in ongoing product and sales training
Executive Assistant
Eight Turn Crepe, New York (Remote)
• Managed schedules, communications, and correspondence for executives
• Drafted business letters and internal documentation
• Organized operational information and reports
• Coordinated meetings, conferences, and travel arrangements
• Managed incoming correspondence and daily office operations
• Responded to franchise inquiries via phone, email, and chat
Dispatcher
TL Dispatching LLC (Remote)
• Sourced and booked loads for owner-operators and fleet drivers
• Negotiated rates with brokers and shippers
• Dispatched drivers and coordinated pickup and delivery schedules
• Tracked shipments and monitored delivery performance
• Communicated with drivers, brokers, and customers throughout the transportation process
• Managed detention, layover, and accessorial requests
• Maintained dispatch records and compliance documents
• Processed invoicing and followed up on payments
• Planned reloads and backhauls to maximize fleet efficiency
Sales Representative
Ardmor Inc. (Remote)
• Prepared customer estimates using the Quote Management System
• Followed up with leads through phone calls, emails, and text messages
• Scheduled inspections and service appointments
• Collected deposits and customer payments
• Maintained and updated customer records in CRM systems
Sales Representative
Mack’s Moving Company (Remote)
• Handled inbound and outbound sales calls for moving services
• Provided accurate moving quotes based on customer inventory and requirements
• Converted leads into paying customers through effective communication and negotiation
• Scheduled moving appointments and coordinated with dispatch teams
• Updated customer information and sales activities in CRM systems
• Maintained strong customer relationships and ensured high customer satisfaction

EDUCATION
Mykolas Romeris University, Lithuania
Cyber Security Management
Higher Education
Crawford University
Banking and Finance
Higher Education

CERTIFICATIONS
Introduction to Freight Dispatching
Effective Communication Skills

SKILLS
• Sales & Lead Conversion
• Customer Service
• Customer Relationship Management (CRM)
• Smart Moving CRM
• Freight Dispatching
• Logistics Coordination
• Transportation Management
• Central Dispatch
• Telephone Sales
• Negotiation
• Lead Generation & Follow-Up
• Appointment Scheduling
• Operations Coordination
• Microsoft Excel
• 1C
• Slack
• Team Collaboration
• Multitasking
• Problem Solving
• Reporting & Documentation
• Excellent Written & Verbal Communication

LANGUAGES
English — Fluent

REFERENCES
References available upon request.