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Nataliia Svitlychna

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L’viv Polytechnic National University. Institute of Telecommunications, Radio electronics and Electronic Engineering.
2006 master’s degree of “Information communication networks”
2005 bachelor’s degree of “Telecommunication”
L’viv Polytechnic National University. Institute of Economics and Management.
2007 master’s degree of “Organizational Management”
2017 ROC Horizon College Purmerend – Course «Nederlandse taal» for international students (Dutch language B1)
2019 L’viv art institute – Florist

May 2023 – now (in L`viv) DTEK GALREMENERGO www.dtek.com
Senior Procurement Specialist (Procurement Department)
• Supply and procure activities.
• SAP ERP administration. Inputting / editing data: invoices, Purchase Orders (PO)
• Creating / editing (PO), contracts etc
• Collaborating with buyers, requestors, accounts
• Analytics, documentary procurement support, additional control
• Payments and delivery control
• Reporting

March 2021 - May 2023 (in L`viv) Ukrtelecom www.ukrtelecom.com
B2B sales manager (Sales Department)
• Customer support and cross sales
• Preparing presentations and price quotation for Key customers
• Supporting sales B2B activities
• Sending business proposals to the customers
• Collaboration with colleagues from technical department
• Reporting per request

October 2020 - March 2021 (in L`viv) Kyivstar www.kyivstar.com
Senior IT Procurement Support Specialist (Finance & Fraud Department)
• Documentary support of purchases, verification of contracts, orders, invoices, additional agreements
• Correct display in the electronic document management system based on documents.
• Supporting purchases process throughout the hierarchy of approvals
• Preparation of regular reports
• Other tasks related to procurement support.

May 2019 – August 2019 (in L`viv) Nestle Business Services in L’viv www.nestle.com
HR Administration Specialist in Benelux (H2R Department)
Dutch Speaking (Nederlandse taal)
• Personal Administration – processing in SAP hire/rehire, transfer, promotion, end of employment, update personal data.
• Time management – manage in SAP work schedule, manage absences / attendances, evaluate time.
• Payroll administration – manage additional and recurring payments and deductions.
• Reporting – preparing internal reporting and reporting state authorities.
• Follow up calls where necessary, analysis of mistakes / errors and problem-solving.

February 2015 – September 2015 (in Amsterdam) Booking.com BV www.booking.com
Credit Controller (maternity cover in Finance Department)
Responsible for Ukrainian and Kazakhstan hoteliers. Uranian and Russian speaking.
• Booking.com BV (the company behind Booking.com™, one of leading online hotel reservation services in the world)
• Key Responsibilities: active collecting open invoices, sending reminders, scalable solutions, cross functional communication, increase
growth of company, improving cycle times like DSO, cash allocation and delivery of invoices, all to meet the collecting deadlines and
targets, achievement of the KPIs.
• As a Credit Controller for Ukrainian and Kazakhstan (Supporting colleague’s (Russian market) with prompt production of regular weekly
& monthly-defined reports, I was responsible for the oversight of a portfolio of accounts. I was the main point of contact for these
customers for all invoice related issues. Building strong relationships with a group of dedicated customers and business partners to insure
all paid invoices to the terms of the Booking.com contract.
• Customer relationship management, negotiations about dispute invoices
• Coordination of new Key Accounts Agreements approval and signing
 • Report and analyse the debtors’ ledgers both Ukrainian and Kazakhstan
• Negotiating with Responsible Manager and/or business leaders

February 2012 – March 2013 (Schagen, Netherlands) Veltkamp B.V. https://www.veltkamp.pro/nl/
International Key account manager (Sales Department)
В2В sales
• Cooperating with current clients, customer support
• Preparing and sending presentations and prices quotations (securing systems and equipment)
• В2В sales
• Managing Customers chat

December 2011 – January 2018 (in L`viv, Kyiv, Ibiza, Jakarta, Bali, Amsterdam)
I lived, worked, travelled in Ukraine also abroad in the Netherlands (had local residence permit for living in NL), Spain and Indonesia.

September 2010 – September 2011 (in L’viv) LTD SoftServe www.softserveinc.com
Software License Manager (Software Procurement manager at IT Department)
• Responsible for Global Microsoft license agreement and another different software vendors
• Software Licensing management activities. Maintain services in accordance with defined corporate standards. Assistant users (about
3500) regarding installing, configuration and maintenance of SW. Assistant and support technical questions regarding all software in the
company.
• Cooperation with Service centre/Vendors/Suppliers for needs of hardware devices procurement, support, and repair services. Documents
management
• Vendors Management
• Supply chain management
• IT Software Asset Management, Software storehouse management
• Managing SW Inventory, update databases, SW Compliance. Reporting and evaluation of suppliers.
• Managing Procurement process. Monitoring Contractual Agreements. Evaluate and monitoring contracts to ensure vendors comply with
contractual terms and conditions.
• Hardware storehouse management. Regular or on demand inventory of hardware and periphery devices

March 2010 – November 2010 (in in L’viv) CJSC L’viv bus factories www.laz.ua
Marketing department
• Work with dealers and service centers in Ukraine and countries of CIS

December 2009 – March 2010 (in Kyiv) Center of technical support "Doctor Web" Ukraine" www.drweb.com.ua
Sales Support Coordinator, B2B sales
• Collaboration with present В2В dealers, as well as a search for the new partners. Establish relationships with new customers, signing the
contracts.
• Customer relationship management. Instruction and certification of sale managers
• Price offers for participation in tenders, organization of official meetings, business trips, conduction of presentations, demonstrations of
equipment, indirect sales, organization of marketing activities.
• Sale analysis and elaboration of the motivation system, achieving assigned sales targets.
• Supply chain management. Analyzing the feedback from reseller’s management.

June 2009 – December 2009 (in Kyiv) CJSC Telesystem of Ukraine (ТМ PEOPLEnet) www.people.net.ua
Senior sales specialist of business corporation solutions in the central part of Ukraine and Kiev
• Collaboration with present В2В partners and dealers, as well as a search for the new partners
• Achievement of the company targets related to Enterprise Sales (also to Privatbank key clients)
• Organization and conducting of meetings, preparations of presentations and commercial offers to clients.
• Conduction of presentations, demonstration of PEOPLEnet products and business “Enterprise solutions”
• Customer support by warranty service and customs clearance
• Responsible for issued invoices and controlling of client’s payments.
• Sale of PEOPLEnet products, business solutions, and contract executions. Draft and sales proposals.
• Leading the sales cycle from the beginning to closed sales. Personal control of new Key Accounts connection.
• General and sales reporting. Control of Key Accounts. First line support for customer issues
• Coordination of communication between technical staff and customers
• Accounts consultations through such programs as «Billing» and «1С».

March 2008 – May 2009 (in L’viv) CJSC Incom (system integrator) www.incom.ua
Personal Assistant of regional director, West & South Regional Branch
• Collaboration with directors and coordination of 14 branches
• Reporting (budgeting, management control). Performance in terms of all planned KPIs on a monthly, quarterly, and annual basis.
• Experience in financial reporting of joined subdivisions; control of plan indexes (turnover, margins, revenues, budget administration)
• Weekly control of client’s payments and debits, balance in warehouses. Reporting per request.
• Organization and conducting of official meetings in regional branch, and marketing activities.
• Administration duties, organization of business trips. Planning of regional budget usage.
• Organization of training. Office administration activities.

September 2007 – February 2008 (in L’viv) CJSC "ІТС" (ТМ "CDMA Ukraine") www.cdmaua.com
Sales Manager (Enterprise solutions)
• Sale of telecommunication equipment and services
 • Consulting and signing agreements with Key Accounts
• Weekly and monthly reports about: sales; balance in warehouses
• Customer relationship management

• SAP ERP
• Confident to work with PC and office equipment.
• Microsoft office (Word, Excel, PowerPoint, Visio, Outlook, Project, Access)
• Competent in Active Directory, DNS, Exchange Server, SharePoint Server, SQL Server administration, SAS
• Managing Billing, knowledge of: Siebel, CRM
• Help Desk systems (tickets systems), Jira etc

Native: Ukrainian, Russian
Fluent: English - C1 (business speaking and writing)
Intermediate: Dutch - B1/2 (level 1, NT2, I already obtain inburgeringdiploma in the Netherlands)
Basic: Polish, German

I have experience with accounting documents, presentation skills, making clear and direct tasks, problem solving, decision-making and consensus
building skills. Well educated, active, initiative, sociable, responsible, purposeful, creative, good organizational skills, a quick learner, team player.
In addition, I am willing to work and grow within a team, it would be good to have experience in an international / multi-cultural / matrix
environment.
Driver’s license: Ukrainian «В». Driver experience since 2006
Trainings: Time Management, Leadership, Business ethics, Effective sales, Management of sale department, Basics of Smart International
Procurement, Mastering Purchasing Fundamentals, Basics of Project Management

Detail oriented and committed to a high level of accuracy; Well-developed communication (oral and written) and presentation skills; Analytical
thinking and problem solving; Organizational and time management skills.
Team player.

Motherhood and home duties. Skiing, Scandinavian walking, swimming. Art and music.