Anastasiia

Anastasiia Zybinska
Project Manager/Product Manager
Summary
Project/Product Manager with 15 years of experience in Product Management and more than 7
years of experience in Project Management. Skilled in collecting data from end clients and other
stakeholders, creating business requirements and transforming them into software requirements.
Strong in managing day-to-day operations of multiple projects related to B2C and B2B products
utilizing Scrum/Agile practices. Solid experience in serving different markets and big corporate
clients. Great problem-solving skills, critical thinking, quick learner, excellent communication
skills. Motivated leader focused on quality, productivity and client satisfaction.

Skills
Project/Product Management:
PMBOK, Agile Methodologies, Client Relationships, Business Analysis, Requirements Analysis,
Project Estimation, Product management, Crisis Management, Cost Control, People
Management, Budget Management, Team Management and others

Methodologies:
Agile (Scrum), Waterfall, Kanban

Management, Office, Support Software:
Microsoft Office, Open office, Google Docs, Adobe

Operating and mobile Systems:
Microsoft Windows 7/8/8.1/10, Mac OS, Android and IOS mobile system

Tracking tools:
Jira, Trello
 Anastasiia Zybinska

Projects

Representative projects under combined Project/Product Manager role:

1) Project description: CRM system for travel documents (visa) process management.
Creating the system for international company with 18 offices around the globe. Building functionality to manage
all process from A to Z, collect statistics, utilize different payment methods and systems, integrate with different
shipping systems.
Role: Project/Product Manager
Responsibilities:
● Achieving clients’ expectations and building customer relationships
● Collaborating with project team and stakeholders to write user stories and requirements
● Managing product backlog
● Activities planning and prioritization
● Managing development process
● Evaluating projects progress at each iteration
● Monitoring and reporting progress
● Collaborating with operations team
● Providing demo to stakeholders
Tools & Technologies: Jira, Intercom, Hojar, Microsoft teams, Google Sheets, DataStudio,
Asknicely, Slack

2) Project description: The idea of the project was to create a database which will contain all
information about customs regulations, visa requirements, addresses of embassies, information
about countries and sell these data like a product using API. Also, this information had to be up
to date. That is why system notifications and alerts were needed.
Role: Project/Product Manager
Responsibilities:
● Prioritizing the backlog, creating and accepting user stories
● Working closely with key stakeholders to understand and document their product visions, needs and
requirements
● Managing, tracking and communicating team velocity and sprint/release progress to IT managers
● Evaluating project progress at each iteration
● Creating workflow for content team
● Demos for potential B2B clients
Tools & Technologies: Microsoft teams, Google Sheets, Zoom, Jira, Slack

3) Project description: Creating integration with Concur platform. B2B clients prefer to use Concur platform to
manage spends of staff inside the company. The task was to create integration that can take staff data from internal
CRM system and put it under Concur. Also, when customer submits an order, all relevant data are being transferred
to the system.
Role: Project/Product Manager
Responsibilities:
Tools & Technologies:
● Defining product requirements and strategy
● Prioritizing requirements
● Managing the project backlog
● Managing development process
● Collaborating with technical support from Concur side
● Demo sessions

2
 Anastasiia Zybinska

Tools & Technologies: Microsoft teams, Google Sheets, Zoom, Jira, Slack

4) Project description: Creating affiliated system for the core product providing possibility to book travel
documents (visa, passport, invitation letter, legalization documents, embassy registration and others) online and
manage documents workflows. Clients should have a possibility to add widget under their website and get income
from bookings coming from their side. Affiliated system includes all statistics, customer data, provides information
about booking success, informs about problems.
Role: Project/Product Manager
Responsibilities:
● Defining product requirements and strategy
● Prioritizing requirements
● Collaborating with the product
● Defining KPI’s
● Managing development process
● Demo sessions
● Collecting user feedback
● Create a workflow for content and operation teams
Tools and Technologies: Slack, Google docs, Intercom, Jira, Hojar, DataStudio

Product Management:

Project description: The innovative set of products facilitating operations of one of the visa and passport services
industry global leaders. The software solution provides clients with ability to order travel documents (visa, passport,
invitation letter, legalization document, embassy registration, etc.) online, automates sales processes, documents
workflows and back-office operations. The system supports different payment methods, shipping providers, has its
own content management system, customers support, financial statistics, affiliated programs, referral programs and
provides options to be integrated with other systems. Also, the product is highly secured, uses SSO. It covers the
needs of B2C, B2B clients, as well as the company operations team which is processing orders using the system.
Sales managers can create B2B portal for corporate client in a simple way without programming, upload company
users’ data using CSV files, get financial statistics and information about their own commissions. The system
includes advanced notification services for clients and company managers. Clients stay informed about any updates
related to their orders, managers are informed about changes, new bookings, etc. Also, the system has its own KPI’s
to control operations team service quality. Company management is notified if the work quality is below defined
baselines and team is making mistakes.

Role: Product Manager since solution MVP stage bringing it through 10 years evolution to the current state of
feature rich set of products with its own CRM system to manage B2B, B2C clients, including sales team processes,
supporting back-office operation teams and call centers in different countries, providing API for external solutions,
including own content management systems and many other useful things.

Responsibilities:
● Market research
● Collecting data from end users (B2B/B2C)
● A/B tests
● Business analysis, creating business requirements and transforming them into software requirements
● Collaborating with stakeholders to write user stories
● Managing the product backlog, setting priorities
● Activities planning and sequencing
● Managing development process and costs
● Providing demos to stakeholders
● Creating workflows for operation team, support team, call center

3
 Anastasiia Zybinska

● Creating manuals

Tools and Technologies: Jira, Trello, Kayako, Hotjar, Intrecom, Skype, Slack, Hipchat,
Google docs, DataStudio, Adobe Acrobat, Photoshop, AskNicely

5) Project description: CRM system for supporting customers and Sales Marketing (USA, UT,
Salt Lake City). The main goals are analytics of contracts and collection of statistics based on
certain customer indicators, profit and risk forecasting using artificial intelligence, export and
analysis of reports created according to customer criteria.
Role: Project manager/BA
Responsibilities:
● Market research
● Collecting data from end users (B2B)
● A/B tests
● Business analysis, creating business requirements and transforming them into software requirements
● Collaborating with stakeholders to write user stories
● Managing the product backlog, setting priorities
● Activities planning and sequencing
● Managing development process and costs
● Providing demos to stakeholders
● Creating workflows for operation team, support team
● Creating manuals
● Creating mock’s for new products, managing UI/UX team
● People management
● Investigation work
Tools and Technologies: Jira, Intrecom, Slack, Google docs, DataStudio, Adobe Acrobat,
Photoshop, Invision, Figma, Loom, Domo, FullStory, Hubspot, Zendesk

6) Project description: Platform for energy market and serving customers (B2B/B2C).
Service is committed to promoting renewable energy sources and has invested in wind energy
projects in Ireland. The company also offers green energy tariffs to customers who want to
support renewable energy generation.
Role: Project manager
Responsibilities:
● Activities planning and sequencing
● Managing development process and costs
● Creating workflows for operation team, support team
● Investigation work
Tools and Technologies: Jira, Slack, Google docs, Microsoft Teams

Education and Certifications

4
 Anastasiia Zybinska

Bachelor’s degree
Volodymyr Dahl East Ukrainian National University
Faculty of Information Technology and Electronics

Certification:
● “Management and administration” provided by Vasyl Stefanyk Precarpathian National
University
● “Agile/Scrum”

Languages:
▪ Ukrainian – native
▪ English – upper- intermediate

5