Андрій

Andrii Tymofieiev
Key Account & Fleet Operations Lead
[открыть контакты](см. выше в блоке «контактная информация») [открыть контакты](см. выше в блоке «контактная информация») Kyiv, Ukraine
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PROFESSIONAL SUMMARY
Key Account & Fleet Operations Lead with 6+ years in ride-hailing, B2B partnerships, and fleet performance
management. Progressed from Account Manager to leadership at Uklon — one of Ukraine's leading mobility
platforms — managing 100+ partner accounts and teams of 8–15 specialists across 27 cities. Delivered
measurable business impact: +30% partner gross turnover, +76% fleet gross turnover, +40% team productivity.
Strong in scaling partner performance, building operational systems, leading teams, and turning data insights
into measurable business results.

CORE COMPETENCIES
Core Skills: Key Account Management · Fleet Operations · Partner Retention · Revenue Growth · Commercial
Strategy · Budget Planning · Process Optimization · Scalable Operations · Regional Performance Management
Performance Mgmt: KPI Tracking · LTV Improvement · CSI Monitoring · Churn Prevention · SWOT & PESTEL
Analysis · Customer Journey Mapping
Leadership: Team Management (8–15 people) · Coaching & Mentoring · Performance Reviews · Cross-
functional Collaboration · Stakeholder Management
Tools: Tableau · CRM Systems · Microsoft Excel / Office
Languages: Ukrainian — Native · English — B2 Upper Intermediate

SELECTED ACHIEVEMENTS
• Scaled fleet gross turnover by 76% and improved fleet efficiency by 41% per vehicle through new fleet
management tools and strategies.
• Drove +30% growth in partner gross turnover while managing a portfolio of 100+ key accounts across
Uklon's national network.
• Led fleet operations across 27 cities with 5,000+ active vehicles, overseeing a team of 8–15 specialists
and full P&L accountability.
• Improved team productivity by 40% through a full operational audit and process optimization across the
fleet division.
• Launched new product lines (Express, Prime) from concept to commercial rollout; increased partner
engagement in delivery operations by 12% through targeted incentive schemes.

PROFESSIONAL EXPERIENCE

Key Accounts Lead Feb 2024 – Feb 2026
Uklon · Kyiv, Ukraine
▸ Impact: +30% partner gross turnover · Increased partner engagement in delivery operations by 12% · 100+
accounts managed
• Segmented all cities across Ukraine by business metrics and restructured regional manager allocation —
ensuring consistent operational coverage across Uklon's active markets.
• Implemented a real-time monitoring system with automated alerts and notifications, improving operational
control and visibility.
• Designed tailored commercial proposals for 100+ key partner accounts, driving retention and portfolio
expansion.
• Managed divisional budget planning and financial flows; introduced partner incentive schemes that
increased partner engagement in delivery operations by 12%.
• Helped partners adapt to regulatory and financial policy changes while maintaining operational stability;
provided compliance guidance on evolving legal requirements.
• Validated and optimized Customer Journey Maps and partner onboarding processes, reducing time-to-
activation.

Head of Fleets Ukraine Jul 2023 – Feb 2024
Uklon · Kyiv, Ukraine
 • Oversaw fleet operations across 27 cities with 5,000+ active vehicles: built and managed a team of 8–
15 specialists, ensured full staffing, and drove performance against strategic targets — KPI, LTV, CSI,
Revenue, Retention, Churn Prevention.
• Conducted PESTEL analysis to identify market trends and adapt the unit's operational strategy
accordingly.
• Contributed to the launch of new product lines (Express, Prime) — from concept development to
commercial rollout.
• Established cross-functional workflows with Finance, Legal, Marketing, and Data Analytics to support
quarterly reporting and business planning.
• Designed and implemented a team performance evaluation and monitoring system.

Fleets Lead — Kyiv Aug 2022 – Jul 2023
Uklon · Kyiv, Ukraine
▸ Impact: +76% gross turnover · +41% fleet efficiency per vehicle · +40% team productivity
• Researched, developed, and rolled out new fleet management tools and strategies — growing gross
turnover by 76% and improving fleet efficiency by 41% per vehicle.
• Led a full operational audit of processes and team performance, resulting in a 40% productivity gain.
• Conducted competitive SWOT analysis and prepared market positioning recommendations.
• Delivered internal training, mentoring, and coaching to team members, strengthening operational
expertise across the unit.
• Maintained and audited operational playbooks, scripts, documentation, and internal tools to ensure team
readiness and process consistency.

Key Account Manager Sep 2020 – Aug 2022
Uklon · Kyiv, Ukraine
• Analyzed fleet productivity and efficiency; defined performance metrics and built analytical dashboards in
Tableau.
• Identified and negotiated with prospective fleet partners; developed a fleet retention strategy that
improved average order volume and revenue per vehicle/driver.
• Delivered training sessions for fleet drivers and logistics staff to improve operational efficiency.

Key Account Manager Feb 2020 – Jul 2020
UDRIVE (CRM for Uber, Bolt) · Kyiv, Ukraine
• Executed fleet development strategy for Uber and UberShuttle, achieving growth targets across key KPIs:
fleet turnover and average revenue per vehicle and driver.
• Built long-term partner relationships and coordinated daily operations with fleet managers and logistics
leads.

Recruitment Specialist Jun 2019 – Feb 2020
UDRIVE (CRM for Uber, Bolt) · Kyiv, Ukraine
• Built and automated the end-to-end driver recruitment and onboarding process from scratch, improving
First Order conversion rate.
• Managed candidate pipelines and CRM records; delivered onboarding training for the UberDriver
platform.

EDUCATION
Bachelor's Degree, Public Management and Administration 2017–2020
State University of Trade and Economics, Kyiv

PROFESSIONAL DEVELOPMENT
IT Project Management Course May 2025
Business Analysis Course May 2022
EF SET English Certificate — B2 Upper Intermediate (55/100) Sep 2025