Максим

Maksym Korolenko
Strategic project executive | MBA lecturer | Business owner | Client relations consultant
[открыть контакты](см. выше в блоке «контактная информация») | [открыть контакты](см. выше в блоке «контактная информация») | LinkedIn | Kyiv, Ukraine

Education Professional Summary
SENIOR EXECUTIVE MBA Senior manager focused on process structuring and
MIM-Kyiv, AMBA accredited implementation. Experienced with business adaptation and
UKRAINE crisis management in highly volatile environment. Very
BACHELOR OF BUSINESS advanced communication and customer skills stemming
ADMINISTRATION from extensive knowledge of travel and hospitality industry.
Hotel Institute of Montreux MBA program lecturer at an internationally accredited
SWITZERLAND business school (AMBA). Provided expert consultations on
HIGHER DIPLOMA IN HOSPITALITY service and client management in large enterprises. Strong
MANAGEMENT background in international projects and cooperation.
SHMS, Montreux
SWITZERLAND
INTERNATIONAL BACCALAUREATE Professional Experience
Centre Intl. de Valbonne STRATEGIC PROJECT EXECUTIVE 2025 - 2026
FRANCE Technotrade LLC, Kyiv, Ukraine
GCSE Joined an established automation company to plan a
Gordonstoun school manufacturing project in Saudi Arabia. Venture involved
SCOTLAND search and vetting of technological partners, investors and in-
depth research of local business environment.
Languages • Completed an extensive study of investment opportunities
UKRAINIAN – mother tongue and government incentives in KSA
RUSSIAN – native language • Devised an investment strategy using governmental and
ENGLISH – native speaker private capital
FRENCH – native speaker • Established rapport with authorities to initiate company
GERMAN – intermediate registration in KSA
Key skills • Collected and processed data for a feasibility study
• Found and approached potential investors for the project
• Investment prospecting
• Pitched and negotiated project participation to investors
• Partnership development
• Provided active support in negotiations with French
• Business architecture
speaking clients
• Negotiations
• Process pipeline design MBA LECTURER
• CRM overhaul and MIM-Kyiv, Ukraine 2022 - Present
integration
• Service management Teaching in region’s top ranked business school with
• Customer experience international accreditations of AMBA, CEEMAN IQA, BGA and
management PMI. Developed and introduced a new course into Pre-MBA,
• Behavioral marketing MBA and SE MBA programmes. Contributed to institute’s joint
• Training course projects and specialized workshops.
development • 12 hours long course on Consumer Behaviour
• Public speaking • Currently developing a new course on entrepreneurship
• Lecturing • Participated as mentor in two joint programmes taught by
IMD-Lausanne
Software • Provided expertise as part of corporate client training and
• Pipedrive CRM consultations
• Squarespace
• Amadeus GDS
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Recent courses Professional Experience (continued)
WICKED PROBLEM SOLVING SERVICE CONSULTING
Project Management Institute DTEK Energy, Kyiv, Ukraine 2023
USA (ONLINE)
Audited and advised on improvements in customer
Coaching interaction for the service division. Focused on unifying
communication standards across the platforms and
WOMEN’S LEADERSHIP
improving industry specific knowledge of the travel
IMD-Lausanne, MIM-Kyiv
SWITZERLAND, UKRAINE department.
• Mentor and coordinator for • Evaluated and improved existing standards of
two project teams communication and data exchange with customers
• Lecturer on consumer • Designed and supervised the implementation of a data
behavior for the academic exchange platform
section • Monitored the effectiveness of the innovation via
measuring speed of response and information flow
LEAN INTRAPRENEURSHIP • Organised an Amadeus GDS training course for travel
IMD-Lausanne, MIM-Kyiv
division’s personnel
SWITZERLAND, UKRAINE
• Delivered a lecture on consumer behaviour
• Mentor and coordinator for
two project teams CO-OWNER
• Lecturer on consumer Zagorye, Ukraine 2007 - Present
behavior for the academic
section Joined an IATA accredited travel business that specializes in
corporate and luxury itinerary design since 1991. Grew
CUSTOMER JOURNEY WORKSHOP through positions in customer sales and travel design into
MIM-Kyiv (corporate program) managerial roles in marketing and executive management.
UKRAINE Contributed to evolution of client service through application
• Designed and delivered a of professional education and expertise. Actively participated
training course in practical
in crisis management in difficult market conditions. Became
use of customer journey map
a co-owner in 2013.
• Coordinated team training of
80 attendants using real life • Handled complicated individual and group orders
scenarios • Reshaped and implemented marketing style and policies
• Lead a rebranding campaign
Volunteer work • Oversaw client communications and complaint
management
“RAISE FOR UKRAINE”
• Launched a specialized yacht charter branch
2022 – 2024
• Established a fundraising • Prospected viable industry partnerships and affiliations
platform aimed at collecting • Achieved memberships in Belmond Bellini Club and
donations from foreign Serandipians (formerly Travellermade) consortia
contributors • Represented the company in industry’s leading fairs and
• Sponsor prospecting among conferences
foreign audience • Recruited and trained new personnel
• Fostered partnerships with • Developed and implemented strategies to mitigate the
international and domestic effects of COVID-10 pandemic
initiatives • Personally researched and implemented a completely new
• Directly involved in design and digital infrastructure for company management
production of marketing
• Continually involved in strategic planning
materials
• Gained recognition from • Reassessed company’s financial toolbox
humanitarian establishments • Explored and integrated digital travel tools
and military recepients RECRUITER
• Continued supporting a
Brain Source International, Ukraine 2005 - 2007
humanitarian cause for the
elderly refugees Gained valuable experience in HR and recruitment
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