Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/18156426/

Опыт работы

Sales & Customer Support Assistant

с 04.2022 по наст. время (4 года 4 месяца)
Позитив-Свято, Дистанційно (Роздрібна торгівля)

- Provided customer support via Instagram, Telegram, Viber, WhatsApp, and phone calls
- Responded to customer inquiries (around 5–10 per day), ensuring timely and clear communication
- Helped clients choose products based on their needs and preferences
- Processed orders and assisted with payments
- Handled several conversations at the same time while staying polite and attentive
- Answered customer questions and helped resolve issues in a friendly and helpful way
- Maintained positive communication and aimed to create a good customer experience

Образование

Київська школа економіки

Економіка і великі дані, Київ
Неоконченное высшее, с 2024 по 2028 (4 года)

Знания и навыки

• Data management
• Active listening
• Analytical thinking
• Technical support for users
• Receiving and processing orders
• Conducting online chats
• Organizational skills
• Communication skills
• Conflict resolution
• Multitasking
• Attention to detail
• Client communication
• Problem solving
• Customer support
• Time management
• Microsoft 365
• Google Workspace
• Python
• SQL
• Tableau

Знание языков

• Украинский — свободно
• Английский — продвинутый