Анастасія

ANASTASIA
ARTEMENKO
Luxury Guest Relations & Butler Specialist | VIP & UHNW Experience |
Forbes 5-Star Background | International luxury hospitality experience across Europe, Middle East, and
Indian Ocean

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Luxury hospitality professional with an international
background across Forbes 5-star resorts, Michelin-starred
dining, and ultra-luxury pre-opening environments.
Experienced in delivering highly personalized guest
relations and butler-style services to VIP and UHNW
clientele, ensuring seamless and discreet end-to-end
WORK EXPERIENCE
guest experiences.

With a strong foundation in Swiss hospitality education
and hands-on experience in brands such as One&Only, Feb 2024 -
Kempinski, Waldorf Astoria, and Ritz-Carlton, skilled in
managing complex guest requests, coordinating cross- One&Only, One Zabeel, preopening property Nov 2025
departmental operations, and maintaining exceptional
service standards under pressure.
Personal Host/Butler
Dubai, UAE
Proven ability to anticipate guest needs, handle sensitive Delivered end-to-end butler-style service to VIP and UHNW guests in a pre-opening ultra-luxury property
Acted as primary point of contact, anticipating preferences and managing complex guest requests
situations independently, and build lasting relationships Coordinated personalized experiences across Front Office, F&B, Concierge, and Housekeeping
with high-profile guests. Adept in pre-arrival planning, Ensured discretion and confidentiality in handling sensitive guest matters
personalized itinerary management, and service recovery,
consistently contributing to guest satisfaction, loyalty,
and brand excellence in ultra-luxury environments.
Kempinski Hotel Mall Of The Emirates
Guest Relations Supervisor / Lady in Red Sep 2023 -
Dubai, UAE
Led VIP guest arrivals and departures, ensuring highly personalized and discreet service in line with Kempinski brand standards.
Acted as primary point of contact for top-tier and repeat guests, proactively anticipating preferences and special requests.
Jan 2024
KEY SKILLS Handled guest complaints and sensitive situations independently, providing immediate solutions and follow-up to ensure satisfaction.
Authorized room upgrades, service recoveries, and compensation when required to enhance guest experience.
Coordinated closely with Front Office, Housekeeping, and F&B teams to deliver seamless end-to-end guest journeys.
Led VIP guest experience operations during arrivals and departures

VIP & UHNW Guest Relations Handled high-pressure situations independently, ensuring immediate resolution and guest satisfaction
Authorized service recovery actions to maintain brand reputation and guest loyalty
Butler Service & Personalized Experience
Pre-Opening Operations Waldorf Astoria Maldives Ithafushi, 5 star
Guest Journey Management
Forbes
Service Recovery & Problem Solving
Guest Relations agent, internship
Cross-Department Coordination
Male Attol, Maldives Mar 2023 -
Discretion & Confidentiality
Luxury Service Standards (Forbes / LQA) Communicated with guests prior to arrival via email and phone, coordinating special requests, celebrations, and villa
preferences.
Aug 2023
Assisted in managing pre-arrival planning and guest profiles to ensure personalized experiences upon arrival.
Supported the Front Office and Concierge teams in delivering bespoke services for high-profile and UHNW guests.
Prepared operational reports and liaised with multiple departments to ensure smooth daily operations.

EDUCATION
Contributed to creating memorable guest experiences in a high-pressure, ultra-luxury resort environment.

Bachelor of Business Hotel de la Paix, Ritz Carlton Geneve
Housekeeping Supervisor, internship
Administration in Hospitality
Geneva, Switzerland
Management Inspected guest rooms and public areas to ensure compliance with Ritz-Carlton quality
and cleanliness standards.
Supervised daily housekeeping operations, including staff allocation, task scheduling, and
Les Roches University in quality control.
Assisted in training and coaching housekeeping team members on service standards and
Switzerland attention to detail.
Coordinated with Front Office to prioritize VIP rooms, early arrivals, and special guest
requests. Sep 2021 -
Reported maintenance issues and followed up to ensure timely resolution.
Liceum Podil Feb 2022
High School Diploma
Hotel Arts Barcelona, Ritz-Carlton
FB intern in Enoteca Paco Perez restaurant with 2 Michelin stars
Food and Beverage intern
LANGUAGE Barcelona, Spain
Supported daily service operations in a fine-dining, Michelin-starred
restaurant environment.
English Assisted with VIP guest service, ensuring precision, discretion, and adherence
to luxury dining standards.
Demonstrated autonomy and strong decision-making skills during service to
support smooth operations.
Worked closely with the service and kitchen teams under high-pressure
Feb 2020 -
conditions.
Russian Developed strong problem-solving skills and attention to detail in an elite May2020
gastronomic setting.

Ukrainian

French