Raymond

TECHNOLOGY & TOOLS
Accounting & ERP: Zoho Books | Odoo ERP | QuickBooks | Sage
CRM & Data: Zoho CRM | Customer Databases
Productivity: Microsoft Excel (Intermediate) | Google Workspace
Communication: VoIP Systems | Remote Call Platforms

COURSES
Ekeocha Raymond Certification in Project Management Professional (PMP)
Exford Global Consult Limited
Tochukwu 2018
Certification in Customer Service & Relationship Management (CSRM)
Sales & Call Centre Specialist | Exford Global Consult Limited
2018
Revenue Growth | Zoho Books Certification in Human Resource Management
& Odoo ERP | CRM & Accounts Exford Global Consult Limited
Support 2018
Certification in Health Safety and Environment (HSE 1, 2& 3)
raymondte007​@gmail.com Exford Global Consult Limited
2018
Knutpunkten 43, Helsingborg Skåne, Sweden
Certification in SAGE/Peachtree Accounting Software
http://t.me/Raymondte007 2018
Certification in QuickBooks Accounting Software
PROFILE 2018
High-performing Sales Representative, Call Centre
Specialist, and Accounts Support Professional with PROFESSIONAL EXPERIENCE
3,000+ hours of experience driving revenue, managing Canadian Online Pharmacy (Medicine, pharmacy)
client relationships, and supporting financial Call Center Operator
operations. 10/2022 – present | Remote
Demonstrated success in lead conversion, customer
retention, and CRM/database management, Key functions and achievements:
combined with strong proficiency in Zoho Books, •Manage 80–100+ inbound/outbound calls daily, maintaining high
Odoo ERP, QuickBooks, and Sage. service standards
Recognized for exceeding targets, resolving complex •Drive 15–25% sales conversion through upselling and product
customer issues, and contributing to business growth recommendations
through data accuracy and client-focused strategies. •Maintain and update CRM database, improving data accuracy by 20%+
•Resolve customer complaints effectively, boosting retention and repeat
business
KEY ACHIEVEMENTS •Support order processing and customer account inquiries
Generated consistent sales growth through Key Impact:
✔ Consistently exceeded call KPIs and sales targets
•

upselling strategies (15–25%)
Handled high-volume call environments (100+ ✔ Improved customer satisfaction through fast resolution and
engagement
•

daily) efficiently
Improved customer engagement rates by up to 30%
•
Trucking 42, USA (Transportation and logistics)
Reduced data errors and improved CRM accuracy by
•
Call Center Operator
20%+ 04/2023 – 03/2024 | Remote
Key functions and achievements:
CORE EXPERTISE Coordinated logistics calls and scheduling between drivers and clients
•

Improved booking and dispatch efficiency by 20%
Sales Conversion & Revenue Growth
•

•

Maintained accurate service records and operational updates
Cold Calling, Lead Generation & Closing
•

•

Provided real-time communication support for logistics operations
Customer Retention & Relationship Management
•

•

Key Impact:
Accounts Support (Invoicing, Reconciliation,
•

✔ Enhanced operational workflow through effective communication
Tracking) ✔ Reduced delays and improved response time
CRM & ERP Systems (Zoho, Odoo)
•

Complaint Resolution & Service Recovery
•
Result UK, United Kingdom (Construction, architecture, interior
Data Analysis & Reporting (Excel)
•
design)
B2B & B2C Sales Strategy
•
Call Center Operator
03/2022 – 10/2023 | Remote
EDUCATION Key functions and achievements;
•Conducted outbound sales campaigns and customer follow-ups
Master of Science in Accounting and Auditing for •Increased engagement and conversion rates by 25–30%
Sustainable Business Management •Delivered high-quality customer service and handled complaints
Kristianstad University •Maintained accurate client data and interaction records
2025 – present | Kristianstad, Sweden Key Impact:
✔ Strengthened client acquisition and retention
BSc Accounting and Audit ✔ Improved response quality and service delivery
Ternopil National Economis University
2010 – 2014 | Ternopil, Ukriane

LANGUAGES
English Language