Joy

Jeremiah Joy
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PROFESSIONAL SUMMARY
Result Driven visionary with over 2 years of management experience, known for outstanding achievements
in customer service and sales development, skilled at building enduring client relationships , understanding
client needs and Providing customised solutions that drive business success. Combines Excellent
communication skills with an in-depth technical product knowledge to
effectively quality leads and support customers on their transformative journey

KEY COMPETENCIES & TECHNICAL SKILLS
Salesforce, Hubspot, MS suit, Conflict resolution, Active
Lead Qualification
Zoominfo, Data & SEO; Basic SEO Listening, Problem solving,
Outbound prospecting, Cold
Empathy, Presentation Skills,
Calling, Sales, Pipeline knowledge, Aircall, Loom, Panda doc,
Good working Ethic
Management Trello, SharePoint

PROFESSIONAL EXPERIENCE

Teleperformance Oct 2023 - July 2025
Content Analyst
Analyzed and moderated digital content according to client guidelines and quality standards
Reviewed user-generated content to ensure compliance with community policies
Made time-sensitive decisions on content classification and appropriate actions
Utilized content management systems to track and report policy violations
Maintained consistent application of content standards across platform
Insulet Jan 2023 - Aug 2023
Technical support Manager
- Provided support for customers using Omnipod insulin management systems.
- Assisted with technical inquiries, troubleshooting, and product guidance.
- Delivered customer-focused solutions to enhance product experience.
- Managed customer accounts, billing concerns, and escalations.
Bimobject July 2022 - Jan 2023
Sales Developer
Initiated and Cultivated leads for BIM software solutions by identifying potential clients and reaching out
through personalised communication strategies. This approach significantly contributed to account growth
by establishing strong initial engagements and maintaining ongoing relationships

EDUCATION & CERTIFICATIONS EXTRACURRICULAR ACTIVITIES
Community Volunteer
Bachelor of Business Administration
Majors: Analytics and Project Management Professional Pianist
American university Kyiv. Kyiv, Ukraine
Graduate Project Management Certification
Languages
American University Kyiv. Kyiv, Ukraine
English (Native)
Impact Evaluation Methods 3-Day Short Course
Certified Sales Developer Representative (CSDR) Portuguese(conversational)
HubSpot Sales Software Certificate
Zendesk Customer Service Certification