Semen

PROFESSIONAL PROFILE
Multilingual customer support professional with hands-on experience in real-time
live chat assistance and direct customer service. Fluent in four languages — English
(C1), German (B1/B2), Ukrainian and Russian — providing a distinct advantage for
international support teams. Highly stress-resistant, known for staying calm under
pressure, resolving issues efficiently, and always following through until the customer
is satisfied. Currently completing a degree in International Business Relations,
conducted fully in English.
Semen Sirotkin WORK EXPERIENCE
Customer Service Professional
Customer Support Agent
CONTACT
Online Poker Platform (Remote) | 2025 – 2026
▸ Provided real-time live chat support to an international player base in English and
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Russian, handling 50+ daily conversations
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▸ Resolved account issues, payment disputes, and technical questions quickly and
⌂ Vienna, Austria
professionally under high-volume conditions
LANGUAGES ▸ Maintained fast response times while ensuring accuracy and a friendly tone —
consistently turning frustrated users into satisfied ones
English — C1 — Proficient ▸ Collaborated with internal teams to escalate complex cases and follow up until full
German — B1/B2 — Advanced resolution
Ukrainian — Native
Russian — Native Customer Service Representative
CORE SKILLS Osterreichische Post AG — Vienna, Austria | 2025 – 2026
▸ Assisted customers with parcel tracking, delivery issues, and postal inquiries in
▸ Live Chat & Email Support German and English
▸ Customer Issue Resolution ▸ Operated in a fast-paced, multicultural environment handling a high daily volume of
▸ Fast & Accurate Typing customer interactions
▸ MS Word & Excel ▸ Consistently maintained professionalism and a positive attitude, adapting
▸ CRM & Ticketing Systems communication style to diverse customer profiles
▸ Cross-cultural Communication
EDUCATION
▸ Stress Management
▸ Attention to Detail Bachelor's — International Business Relations
Alfred Nobel University, Dnipro (Distance Learning) | 2025 – Present
Programme conducted entirely in English. Key areas: International Statistics, Marketing,
Management, and Business Communication.
Secondary School Diploma
Optima School, Kyiv — Ukraine | Graduated 2024