Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/18300765/

Опыт работы

Operation manager

с 05.2025 по наст. время (1 год)
Hotel Swaps, Дистанційно (Готельно-ресторанний бізнес)

•Managed daily customer support and booking operations for a hotel exchange platform
•Handled full reservation cycle: bookings, modifications, cancellations
•Maintained accurate CRM data and ensured system consistency
•Onboarded hotel partners and managed property listings
•Coordinated with partners to resolve booking and service-related issues
•Identified operational gaps and suggested workflow improvements
•Supported administrative processes, reporting, and content updates

Customer Support Representative

с 10.2024 по 05.2026 (1 год 8 месяцев)
YourTicketnet, Дистанційно (IT)

•Delivered customer support for an international ticketing platform (email, chat, phone)
•Assisted clients with ticket purchases, delivery timelines, and event-related inquiries
•Maintained 90%+ customer satisfaction rate
•Managed post-sale processes including confirmations and delivery coordination
•Resolved complex customer issues in a timely and professional manner
•Collaborated with internal teams to ensure seamless order fulfillment

Customer Support Specialist

с 01.2023 по 09.2024 (1 год 9 месяцев)
DoorDash, Дистанційно (Маркетинг, реклама, PR)

•Provided real-time support to customers, couriers, and merchants
•Resolved order, delivery, and account-related issues under time pressure
•Processed refunds and handled urgent escalation cases
•Consistently met and exceeded performance KPIs
•Contributed to improving internal support knowledge base

Образование

КНТУ

Інженер, Кропивницький
Высшее, с 2008 по 2013 (5 лет)

Знания и навыки

• Case management
• Чесність
• Jobber
• Уважність
• Пунктуальність
• Task management
• HR-аналітика
• Комунікабельність

Знание языков

• Английский — продвинутый
• Польский — начинающий

Дополнительная информация

PROFESSIONAL SUMMARY
Customer Support & Operations Specialist with proven experience in reservation management, international ticketing platforms, and HR coordination processes.
Skilled in managing end-to-end booking operations, handling high-volume customer communication, and maintaining accurate CRM workflows. Demonstrated ability to resolve complex issues efficiently while ensuring a high level of customer satisfaction.
Experienced in cross-functional collaboration, supporting recruitment processes, and improving operational workflows. Known for strong organizational skills, attention to detail, and the ability to perform effectively in fast-paced environments.