Ярослава

YAROSLAVA (SLAVA) KULIKOVA
Elne, France | [открыть контакты](см. выше в блоке «контактная информация») | [открыть контакты](см. выше в блоке «контактная информация») | www.linkedin.com

Analytical and detail-driven operations professional with strong experience in data interpretation, pattern analysis, client
relations, project coordination, CRM analytics, and cross-functional communication. Skilled in transforming unstructured
information into actionable insights, supporting decision-making, and improving reporting processes. Multilingual (English,
Ukrainian, French A2) with a structured, investigative mindset and strong adaptability to technical environments.

KEY SKILLS

• Data Interpretation & Analysis • Sales Operations Support
• Cross-functional Collaboration (Product, QA, Support, • Communications, Organization & Scheduling and
Marketing) Relationship Management
• CRM Systems & Customer Behaviour Analytics • Forecasting Logic & Pipeline Understanding
• Project Coordinator & Stakeholder Management • Process Improvement
• Dashboarding, KPI Monitoring & Reporting (Excel, Basic • Customer Success & Relationship Building
SQL/Python)
• Fluent: English, Ukrainian | Passive: Russian | Learning:
• Technical Troubleshooting & Issue Escalating French

EXPERIENCE
Customer Care Expert | Wix.com | Kyiv, Ukraine
June 2020 - July 2023
• Analysed large sets of customer, product, and behavioural data to identify trends, inconsistencies, and actionable
insights.
• Identified process gaps and collaborated across teams to improve internal tracking systems, creating more structured
workflows and clearer reporting for management teams.
• Managed complex customer issues and coordinated with technical/QA teams to ensure timely resolutions.
• Used investigative logic (OSINT-style research) to validate information, assess risks, and improve process accuracy.
• Provided proactive guidance on e-commerce features, SEO strategies, and website performance to improve customer
satisfaction.

Account Manager & CRM Analyst | Quest Marketing Ukraine | Kyiv, Ukraine
May 2018 - March 2020
• Managed client communication, relationship building, and CRM workflows.
• Led internal audits and coordinated with marketing and operations teams to improve data processes.
• Built internal dashboards and reports to support decision-making and track customer trends.
• Collaborated across teams (technical, customer, sales support) to resolve escalations and provide insight-based
recommendations.
• Trained and onboarded staff on CRM workflows and client data management.

Crypto Market Analyst & Sales Support | The Bitcoin Market | Kyiv, Ukraine
February 2018 - May 2018
• Supported clients through verification and compliance workflows.
• Analysed blockchain and market data, and collaborated with internal teams to resolve issues.
• Assisted with reporting, customer queries and contract closing.

Executive Assistant | Kyiv City Art Gallery "Lavra" | Kyiv, Ukraine
September 2015 - October 2015
• Managed sensitive communications and logistics during international events.
• Supported high-level scheduling and administrative operations under pressure.

EDUCATION & TRAINING

• Social Sciences (1 year) – Vancouver Island University
• English Studies (2 years) – Taras Shevchenko National University of Kyiv
• Honours Graduate – VIU High School
• Certifications / Self-Study:
OSINT Tools & Techniques (e.g., Bellingcat, IntelTechniques)
Cybersecurity Awareness & Threat Modelling (Coursera, Cybrary)
Risk Intelligence & Fraud Detection (Independent Learning)