Mariia

Mariia Shapoval
Nationality: Ukrainian Date of birth: 05/04/2005 Gender: Female Phone: (+34)

673041987 (Mobile) Address: Madrid, Spain (Home)

ABOUT MYSELF

European Studies student specialising in Criminology and International Law with strong interest in EU rule of
law, migration policy and fundamental rights. Experienced in multicultural environments and administrative
coordination. Motivated to contribute analytical, research and organisational skills to European Parliament
policy work.

EDUCATION & TRAINING

Bachelor of European Studies (Major: Criminology and International Law | Minor: Politics and
International Relations)
Complutense University of Madrid / KU Leuven [ 01/09/2022 - Current ]
City: Madrid / Leuven | Country: Belgium

Level in EQF: 6

Main subjects/occupational skills covered:
European Studies
Criminology
International Law
Politics and International Relations
European integration and governance
Legal analysis and research
Comparative legal systems
Critical thinking and academic research skills

Policy Interests
• Rule of Law in the EU
• Fundamental Rights
• Migration and Asylum Policy
• Justice and Home Affairs

Pre-master studies in Criminology
KU Leuven [ 10/02/2026 - Current ]
City: Leuven | Country: Belgium

Level in EQF: 7

Preparation for the Master of Criminology, expected to begin in September 2026 at KU Leuven.

WORK EXPERIENCE

GettSleep Madrid Barajas Airport - Spain, Madrid
Front-Desk Administrator
[ 01/09/2025 - Current ]
Coordinated front-office operations in international environment
Managed high-volume communication with stakeholders
Supported administrative workflows and documentation handling
Provide front-desk customer support
Collaborate with teams to improve client experience and operational efficiency
Manage communication with visitors and customers (20-30 hours per week)

Prifinance - Spain, Tallinn, Remote
Legal Department Administrator
[ 01/10/2025 - 31/12/2025 ]
Communicated with international clients regarding transactions and payments
Supported cheque processing operations
Managed client portfolios and maintained CRM records
Improved customer satisfaction through proactive client management (40 hours per week)

LS Daycare NYC - Spain, New York City, Remote
Sales Representative
[ 01/06/2025 - 31/10/2025 ]
Responded to client inquiries and presented services
Assisted with virtual onboarding processes
Coordinated scheduling and virtual appointments
Maintained customer records and feedback systems
Supported client relationship management (40 hours per week)

Honta Beauty Madrid - Spain, Madrid
Support Staff
[ 01/03/2025 - Current ]
Cleaning and maintenance services
Room preparation and supply organisation
Supporting daily salon operations (20 hours per week)

Irish College Leuven - Belgium, Leuven
Events Support Staff
[ 01/09/2024 - 28/02/2025 ]
Assisted in organisation and logistics of events
Supported customer interaction and guest services
Helped ensure smooth event operations (20 hours per week)

Prager Boden - Germany, Prager Boden
Waiter and Cleaner
[ 01/08/2023 - 31/10/2023 ]
Customer service in hospitality environment
Cleaning and maintenance duties
Team collaboration in fast-paced service environment (40 hours per week)

SKILLS

Digital Skills
Microsoft Office | Microsoft Excel | Slack, Git | Google Drive | Gmail | Microsoft Powerpoint | Outlook | Google
Docs | Microsoft Word

Analytical Skills
policy analysis | customer relationship management | Organizational and planning skills | Legal research/Legal
Writing | address problems critically

Interpersonal Skills
Motivated | Responsibility | resolve conflicts | customer service | communication | Good listener and
communicator | Team-work oriented

LANGUAGE SKILLS

Mother tongue(s): Ukrainian | Russian
English Spanish
LISTENING: C2 READING: C2 WRITING: C1 LISTENING: B2 READING: B2 WRITING: B2
SPOKEN PRODUCTION: C2 SPOKEN PRODUCTION: B2
SPOKEN INTERACTION: C1 SPOKEN INTERACTION: B2

Dutch
LISTENING: A1 READING: A1 WRITING: A1
SPOKEN PRODUCTION: A1
SPOKEN INTERACTION: A1

SOCIAL AND POLITICAL ACTIVITIES

[ 10/03/2025 - 14/03/2025 ] Madrid
MEU UCM Módulo Jean Monnet 2025 Participant — EU Institutional Simulation: Member of the European
Parliament
• Participated in a simulation of European Union institutions, assuming institutional roles and engaging in
legislative negotiations.
• Contributed to drafting policy proposals on citizen participation, environmental policy and digital
transformation.
• Took part in simulated parliamentary committee sessions and public hearings with external EU experts.