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ALONA PANOVA

Client Relations & Communications Specialist

Ukraine | [открыть контакты](см. выше в блоке «контактная информация») | [открыть контакты](см. выше в блоке «контактная информация»)

PROFESSIONAL SUMMARY
English-speaking Client Relations professional with 10+ years of international experience
across hospitality, tourism, customer service, communications, and sales support.
Experienced in CRM management, lead quali ication, customer engagement, appointment
coordination, and delivering exceptional service to international clients. Strong background
working in multicultural environments including the Maldives, Qatar, Czech Republic, Bali,
and Ukraine.

CORE SKILLS
Client Relations | Zoom Consultations | Customer Success | CRM Management | Lead
Quali ication | Sales Support | Travel & Hospitality | Business Communication | International
Customer Service | Appointment Coordination | Relationship Building | Administrative
Support | Remote Work

PROFESSIONAL EXPERIENCE
Communication Manager & Client Quali ication Specialist (Part-time)
Brand People Production Center | Jun 2025 – Present

• Manage communication with prospective and existing clients.

• Conduct Zoom consultations with the prospective clients.

• Qualify leads and identify customer needs.

• Maintain CRM records and client databases.

• Coordinate consultations, meetings, and follow-up activities.

Client Quali ication Specialist (Part-time)
Estetico Estate, Bali | May 2025 – Apr 2026

• Conducted lead quali ication and initial client consultations.

• Matched client requirements with suitable property opportunities.

• Managed CRM data and sales pipeline activities.
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• Maintained client relationships through effective follow-up communication.

Managing Assistant
Veolia, Prague, Czech Republic | May 2024 – Jun 2025

• Coordinated international auction and logistics activities.

• Maintained documentation, invoices, and records.

• Communicated with international partners and clients in English.

Spa Receptionist
Velaa Private Island, Maldives | Jan 2020 – Jan 2024

• Provided premium customer service to international guests.

• Managed reservations and appointment schedules.

• Delivered personalized guest support in a luxury hospitality environment.

Spa Receptionist
Vichy Celestine, Doha | Aug 2018 – Jan 2020

• Managed customer appointments and communications.

• Supported administrative and billing processes.

• Presented services and solutions to clients.

Senior Moderator
Putevka.com, Ukraine | 2014 – 2018

• Provided written translations of hotel descriptions, service details, and promotional
materials for the travel website.

• Led internal training sessions and created learning materials.

• Responded to English-speaking customers, addressing inquiries and complaints.

Call Centre Operator
National Credit Bank (Ukraine) | 2013 – 2014

• Offered 24/7 technical support and customer service via phone.

• Assisted clients in Ukrainian, Russian, and English.

• Promoted bank services and resolved client issues ef iciently.
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EDUCATION
Specialist Degree in Philology (Translator/Interpreter, English)
Alfred Nobel University, Ukraine | 2009–2014

LANGUAGES
English – Fluent
Ukrainian – Native
Russian – Fluent