Serhii

Serhii Uspenskyi
Operations Executive | Scaling Technology Businesses, Teams and Delivery

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[открыть контакты](см. выше в блоке «контактная информация») Kyiv, Ukraine | Open to Remote

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Operations executive with 10+ years of experience scaling SaaS, AI, and software services
businesses across strategy, delivery, sales, finance, HR, compliance, and customer success.

Progressed from business development and delivery leadership to CEO and COO roles, growing
annual revenue from $800K to $1.4M, scaling the agency’s Upwork channel to over $4M in
cumulative revenue, and doubling a distributed technology team from 25 to 50 people.

Co-founded an AI compliance product for food manufacturers, managing operations and
contributing to product execution and go-to-market development.

PROFESSIONAL EXPERIENCE
SPRINGS (2017 - Present)
Progressed from Business Development Manager to Head of Delivery, CEO, and COO

Led end-to-end company operations across sales, marketing, delivery, finance, legal, HR,
customer success, and administration.
Grew annual company revenue from $800K to $1.4M, representing a 75% increase.
Built and scaled the agency’s Upwork presence into a key growth channel, generating over
$4M in cumulative revenue through client acquisition, proposal strategy, sales, and account
development.
Scaled a distributed technology team from 25 to 50 employees, supporting hiring,
onboarding, organisational design, and performance management.
Built and documented core operational processes across finance, legal, HR, and sales,
introducing clearer ownership, reporting, and performance controls.
Managed software delivery operations, including resource planning, project profitability,
budgets, timelines, risks, and stakeholder communication.
Helped grow and manage a key client account generating $1M in revenue, leading discovery,
proposals, commercial negotiations, and relationship development.
Defined business strategy, growth priorities, service offerings, positioning, and go-to-market
plans for software development and technology services.
Worked with engineering, design, QA, and project teams to translate client and business
needs into clear requirements, delivery plans, and scalable solutions.
Identified new market opportunities, launched new service directions, and represented the
company in executive-level negotiations and strategic partnerships.
IONI (2023-2026)
Co-Founder | COO

Co-founded an AI SaaS company and managed operations across product, marketing, sales,
compliance, customer onboarding, and business administration.
Supported the company through two product pivots: from customer success software to
regulatory compliance, and later to Regulatory Intelligence for food manufacturers.
Contributed to product positioning, ICP refinement, customer discovery, roadmap planning,
and go-to-market execution during the company’s transition.
Built a website-led inbound marketing channel generating approximately 10–15 leads per
month through SEO, content, messaging, and website optimisation.
Helped achieve #1 Product of the Day on Product Hunt by contributing to launch preparation,
positioning, content, and promotion.
Worked with customers and the product team to translate business needs and regulatory
requirements into product features, workflows, and implementation priorities.
Built and documented operational processes across marketing, sales, onboarding, finance,
legal, and customer success.

EARLIER EXPERIENCE
Co-Founder & CEO | Sayen | 2016–2017
Co-founded a web development studio and led sales, client relationships, project delivery, and
team coordination.

Co-Founder & COO | Begomsuda | 2012–2016
Managed eCommerce operations across sales, customer service, logistics, suppliers, inventory,
and international order fulfilment.

Legal Counsel | Kyiv Municipal Enterprise | 2013–2014
Handled litigation documentation, represented the company in court and before public
authorities, and supported contract and dispute matters.

VOLUNTEERING
Charitable Foundation “Sotnyky” (2024-present)
Organize and participate in fundraising initiatives supporting the Armed Forces of Ukraine and
humanitarian efforts.

EDUCATION
Kyiv National Taras Shevchenko University (2009-2015)
Master of Laws (Advocacy)
CERTIFICATIONS

SAP Course
Elevify | Issued Jul 2026

Artificial Intelligence: Navigating Regulations & Standards
Udemy | Issued Dec 2024

HubSpot Sales Software Certified
HubSpot | Issued Jul 2022

Introduction to Python
Hillel IT School | Issued Nov 2020

CORE COMPETENCIES
Business Operations and Strategy | Organisational Scaling | Process Design and Optimisation
Financial and Resource Planning | Software Delivery | Business Development | Go-to-Market
Execution | Product Operations | Customer Success | Risk and Compliance | Legal Support
Cross-Functional Leadership

TOOLS
CRM, Sales & Marketing:
HubSpot, Apollo, LinkedIn Sales Navigator, GigRadar, Upwork, Instantly

Project & Team Management:
Jira, Confluence, Asana, Trello, Slack, PeopleForce, 1Password

Finance & Business Operations:
Zoho Books, Wave Accounting, Deel, Wise, Payoneer, Venn

Productivity & No-Code:
Google Workspace, Webflow, Figma, Canva

AI & Automation:
ChatGPT, Claude, Gemini, Zapier

LANGUAGES
English - Professional Working Proficiency
Ukrainian - Native