Сервис поиска работы №1 в Украине
Anton
Jira Administrator
- Город проживания:
- Винница
- Готов работать:
- Удаленно
Контактная информация
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Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/18876777/
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Anton Bershov
Phone: [открыть контакты ](см. выше в блоке «контактная информация»)
Email: [открыть контакты ](см. выше в блоке «контактная информация»)
Telegram: @Anton_Lapshov
Professional Summary
PMO Team Lead. Focused on process improvement and automation, Jira governance, reporting, AI adoption and operational excellence.
Professional Experience
PMO Team Lead | Netcracker Technology |4 years 7m| Nov 2021 - Present
• Lead the PMO department across Ukraine and Kazakhstan offices. Managed daily task assignments, monitored team progress, effectively prioritized tasks, and facilitated the resolution of bottlenecks and team queries.
• Work as a part of Center of Excellence practice, enhancing Jira efficiency through workflow optimization, process simplification, implementing new features that enhance the use of JIRA as a tracking tool.
• In cooperation with other departments, I automate manual operational activities such us Epics, User Stories creation, ticket status update using existing company tools.
• Promoting AI tools across the PMO by identifying practical use cases and integrating AI tools into day-to-day team operations.
QA PMO | Netcracker Technology |2 years 8m| Mar 2019 - Nov 2021
• Create advanced JIRA dashboards using complex JQL filters (Jira cloud and server based)
• Keeping Confluence pages up to date.
• Prepare comprehensive status reports and presentations for senior leadership, ensuring timely and accurate data for informed decision-making.
• Conduct data analysis and KPI tracking to drive process improvements across various projects.
• Automate Excel reporting processes using Power Query.
• Reduce management overhead through operational support.
Team Lead | Global Bilgi |1 year 3m| Jan 2018 - Mar 2019
• Managed a team of 20 customer service agents.
• Analyzed KPIs and identified process improvement opportunities.
• Implemented a motivation program that increased sales conversion.
Call Center Operator | Global Bilgi |2 years 3m|Nov 2015 - Jan 2018
• Processing incoming calls, recording requests in the CRM system for further investigation.
• Learned how to identify root causes and underlying customer needs.
Key skils
• Experience in managing a team of 15-20 employees as a line and functional manager: from hiring to promotion to higher positions.
• Strong in Jira - I know how to build complex dashboards, understand which gadgets should be used for different information.
• Advanced in Excel - Excel is one of my main work tools for creating reports or analyzing data. I can automate routine reports using Excel Power Query
• English level - Intermidiate
Education
Master Degree, Finance, Banking and Insurance
Sumy State University
Sep 2016 - Jan 2018
Bachelor Degree, Finance and Credit
Sumy State University
Sep 2012 - Jan 2016
Phone: [
Email: [
Telegram: @Anton_Lapshov
Professional Summary
PMO Team Lead. Focused on process improvement and automation, Jira governance, reporting, AI adoption and operational excellence.
Professional Experience
PMO Team Lead | Netcracker Technology |4 years 7m| Nov 2021 - Present
• Lead the PMO department across Ukraine and Kazakhstan offices. Managed daily task assignments, monitored team progress, effectively prioritized tasks, and facilitated the resolution of bottlenecks and team queries.
• Work as a part of Center of Excellence practice, enhancing Jira efficiency through workflow optimization, process simplification, implementing new features that enhance the use of JIRA as a tracking tool.
• In cooperation with other departments, I automate manual operational activities such us Epics, User Stories creation, ticket status update using existing company tools.
• Promoting AI tools across the PMO by identifying practical use cases and integrating AI tools into day-to-day team operations.
QA PMO | Netcracker Technology |2 years 8m| Mar 2019 - Nov 2021
• Create advanced JIRA dashboards using complex JQL filters (Jira cloud and server based)
• Keeping Confluence pages up to date.
• Prepare comprehensive status reports and presentations for senior leadership, ensuring timely and accurate data for informed decision-making.
• Conduct data analysis and KPI tracking to drive process improvements across various projects.
• Automate Excel reporting processes using Power Query.
• Reduce management overhead through operational support.
Team Lead | Global Bilgi |1 year 3m| Jan 2018 - Mar 2019
• Managed a team of 20 customer service agents.
• Analyzed KPIs and identified process improvement opportunities.
• Implemented a motivation program that increased sales conversion.
Call Center Operator | Global Bilgi |2 years 3m|Nov 2015 - Jan 2018
• Processing incoming calls, recording requests in the CRM system for further investigation.
• Learned how to identify root causes and underlying customer needs.
Key skils
• Experience in managing a team of 15-20 employees as a line and functional manager: from hiring to promotion to higher positions.
• Strong in Jira - I know how to build complex dashboards, understand which gadgets should be used for different information.
• Advanced in Excel - Excel is one of my main work tools for creating reports or analyzing data. I can automate routine reports using Excel Power Query
• English level - Intermidiate
Education
Master Degree, Finance, Banking and Insurance
Sumy State University
Sep 2016 - Jan 2018
Bachelor Degree, Finance and Credit
Sumy State University
Sep 2012 - Jan 2016
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Резюме кандидата размещено по адресу: https://www.work.ua/resumes/18876777/