Аріна

RESUME
Arina Mishchenko
Product Manager | SaaS | EdTech | E-Commerce
Lviv, Ukraine / Remote Telephone: [открыть контакты](см. выше в блоке «контактная информация»)
Email: [открыть контакты](см. выше в блоке «контактная информация»)
LinkedIn: [открыть контакты](см. выше в блоке «контактная информация»)

SUMMARY
Product Manager with 7+ years of experience in EdTech, B2B SaaS, and customer-facing products, combining product management, implementation, and operational process improvement.
Experienced in subscription-based products, payment systems, billing workflows, and customer monetization processes. Proven ability to analyze workflows, identify bottlenecks, gather requirements from customers and internal teams, and drive cross-functional initiatives from discovery through delivery. Strong background in onboarding, customer operations, stakeholder management, and translating business and operational challenges into scalable product and process improvements. Familiar with hypothesis-driven product development, feature validation, and data-informed decision making.
Skilled at working across product, engineering, support, and business teams to improve efficiency, customer experience, and execution quality.
CORE COMPETENCIES

• Product Strategy & Roadmap
• Billing & Subscription Systems
• Payment Integrations
• Product Discovery
• Backlog Prioritization
• Product Lifecycle Management
• B2B SaaS
• Cross-functional Collaboration
• LMS Integrations (LTI, APIs)
• Dashboard & Reporting Systems
• Client Implementation & Onboarding
• Stakeholder Management
• Functional Testing & QA
• Requirements Gathering & Documentation
• Product & Functional Requirements
• Customer Feedback Analysis
• User Acceptance Testing (UAT)
• Agile (Scrum, Kanban)
EXPERIENCE
Jan 2024 – May 2026IntelliBoard Inc.
Product Manager
◦ Led and contributed to product development of IntelliBoard Lite, Freemium, and IntelliCart solutions, aligning feature improvements with business and customer needs
◦ Collaborated closely with cross-functional teams (engineering, support, stakeholders) on feature planning, backlog prioritization, business requirements, and release validation
◦ Led development of 20+ product improvements across reporting, e-commerce, payment systems, subscriptions, and customer-facing and monetization workflows
◦ Conducted onboarding and implementation sessions for 50+ clients, including universities and corporate organizations
◦ Managed multiple concurrent client implementations and product-related initiatives (5–15 on average), supporting onboarding, issue resolution, and product adoption
◦ Identified process gaps, coordinated improvements across teams, and helped streamline customer onboarding and support workflows
◦ Performed competitor, market, and customer feedback analysis within LMS analytics space to identify customer pain points and support product decisions
◦ Prepared product and process documentation, requirements, and implementation guidelines, improving cross-team collaboration and reducing repetitive support effort
Feb 2020 – Dec 2023IntelliBoard Inc.
Senior Support & Product Specialist
◦ Collaborated with engineering and stakeholders on product improvements, requirements gathering, and feature validation
◦ Translated customer pain points into product recommendations and backlog inputs
◦ Conducted onboarding, implementation, and product enablement for LMS clients
◦ Managed ticketing system and client communication
◦ Participated in functional testing, documentation, and release readiness
Jul 2018 – Jan 2020Academy SMART
IT Support Engineer on the IntelliBoard project
EDUCATION
National Technical University “Kharkiv Polytechnic Institute”
Master’s Degree in Computer Science (2018-2019)
National Technical University “Kharkiv Polytechnic Institute”
Bachelor’s Degree in Software Engineering (2014-2018)
LANGUAGES
English (B2+/C1) – Fluent in business communication with clients
TOOLS & TECHNOLOGIES
• Jira
• Confluence
• Zendesk
• Notion
• Moodle, Blackboard, Canvas, D2L
• Figma
• Miro
• Salesforce, Nutshell CRM
• Stripe, PayPal, Authorize.net, Braintree