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ALEXANDR STRUTINSCHII
Otaci, Republic of Moldova
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SUMMARY

Results-driven Logistics Coordinator and Project Management Professional with experience in
transportation, operations, customer support, and humanitarian programs. Proven track record of
coordinating freight operations across the United States, managing client communications,
optimizing business processes, and supporting high-volume customer service environments.
Skilled in broker and carrier relations, dispatch operations, process improvement, lead analysis,
and team coordination. Recognized for strong negotiation skills, operational e ciency, and
consistent top-level performance. Fluent in Ukrainian and English with experience working in
international and remote environments.

EXPERIENCE

LOGISTICS COORDINATOR | Dec 2025 — Present

Homeland Transport Inc. (Remote)

• Coordinate daily communication between brokers and drivers to ensure e cient freight
movement and on-time deliveries.
• Identify and secure the most pro table freight opportunities while balancing operational
requirements and driver preferences.
• Manage shipment documentation and monitor loads from pickup through nal delivery.
• Consistently generate the highest pro tability within the dispatch team through e ective load
planning and negotiation.
• Built and maintained strong working relationships with major brokers, including RXO and AM
Trans Expedite, improving load availability and operational e ciency.
• Monitor truck tracking systems and proactively resolve issues a ecting transit schedules and
customer satisfaction.
• Utilize ELD platforms, load boards, and tracking tools such as MacroPoint to maintain shipment
visibility and compliance.

PROJECT MANAGER | Mar 2025 — Present

Twin Cities Steamers (Remote)

• Support business growth through operational planning, process optimization, and performance
analysis.
• Train and coordinate sta to ensure service quality and operational consistency.
• Analyze business metrics and lead performance data to support strategic decision-making.
• Manage customer communications, scheduling, and service coordination for more than 40
clients daily.
• Con gure and maintain business systems, including HouseCall Pro, telephony platforms, and
CRM work ows.
• Monitor and analyze Meta Ads campaigns, lead quality, and conversion performance.
• Contribute to customer support operations while maintaining high client satisfaction and
response e ciency.
• Develop and implement scalable processes that improve operational performance and customer
experience.

DISPATCHER | Nov 2024 — Apr 2025

Appliance Repair Company (Remote)

• Handled more than 150 inbound customer calls daily in a fast-paced service environment.
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 • Coordinated repair appointments and assigned service requests to technicians across the
United States.
• Assisted customers with service inquiries, scheduling changes, payment issues, and repair
updates.
• Maintained operational records using Google Docs and Google Sheets.
• Prepared performance and productivity reports for management.
• Consistently recognized as one of the most productive team members over multiple consecutive
months.
• Delivered high-quality customer service while maintaining strong e ciency and call-handling
metrics.

PROJECT ASSISTANT | Jan 2023 — Aug 2024

International Organization for Migration (IOM)

• Supported daily operations of a eld o ce serving displaced persons and migrants.
• Coordinated transportation activities between Moldova and Romania.
• Assisted with humanitarian aid distribution and bene ciary support programs.
• Collected, organized, and analyzed eld data for operational reporting and program planning.
• Provided migration-related consultations and document assistance for third-country nationals
(TCNs).
• Collaborated closely with team leaders to develop and implement humanitarian support
initiatives for Ukrainian refugees in northern Moldova.
• Participated in knowledge-sharing missions and operational exchanges with eld teams at the
Palanca Border Crossing Point.
• Trained eld personnel on IOM procedures, operational standards, and program implementation
practices.

EDUCATION

Taras Shevchenko National University of Kyiv

Faculty of Radiophysics, Electronics and Computer Systems (FRECS)

Bachelor’s Degree | 2017 — 2022

SKILLS

Logistics Coordination
Dispatch Operations
Broker & Carrier Relations
ELD Systems
MacroPoint
HouseCall Pro
Meta Ads Manager
Google Docs & Google Sheets
O ce 365
RingCentral
Negotiation & Communication
Customer Support & Service
Management & Team Coordination
Problem Solving
Process Optimization
Analytical Thinking
Adaptability & Self-Discipline

LANGUAGES

English — Advanced
Ukrainian — Fluent
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Romanian — Basic

REFERENCES

References available upon request.