Roman

ROMAN HORDINOV

Operations Manager | Deputy Country Director
Branch Director | Regional Auditor | Compliance |
Facilities | Logistics

📍 Kyiv, Ukraine

📞 Phone: [открыть контакты](см. выше в блоке «контактная информация»)

✉ Email: [открыть контакты](см. выше в блоке «контактная информация»)

PROFESSIONAL SUMMARY

Experienced operations and compliance professional with more than
25 years of leadership experience across international logistics,
facilities management, property operations, compliance monitoring,
audits, contractor supervision and business administration.
Proven track record of managing offices, warehouses, commercial
premises and operational teams in Ukraine, CIS countries, China and
EU. Strong expertise in process improvement, risk management,
compliance control, health and safety requirements, contractor
coordination and operational efficiency.

Recognised for strong organisational skills, attention to detail,
problem solving and the ability to successfully manage complex
operations in challenging environments.

CORE COMPETENCIES

• Operations Management
• Compliance & Audit
• Facilities Management
• Property Management
• Contractor Management
• Health & Safety Compliance
• Risk Assessment
• Process Improvement
• Team Leadership
• Logistics Operations
• Budget Control
• Procurement
• Warehouse Management
• Business Administration
• Crisis Management
• Stakeholder Relations
PROFESSIONAL EXPERIENCE

CTL CARGO, LTD, Guangzhou, China
Operations Manager
February 2015 - May 2026

Managed international logistics
operations, warehouse facilities
and administrative processes for
a cargo company specializing in
transportation between China
and CIS countries.

Key Responsibilities

• Managed warehouse operations of approximately 1200 m2,
office 80 m2
• Supervised office operations and a team of around 20
employees.
• Implemented operational procedures and quality standards.
• Coordinated transportation, customs documentation and
shipment control.
• Managed contractors and service providers.
• Conducted health and safety briefings and compliance
monitoring.
• Oversaw CCTV systems and security procedures.
• Investigated incidents and implemented corrective actions.
• Maintained client relationships and resolved operational issues.

Key Achievements

• Successfully managed international logistics operations for more
than 11 years.
• Improved operational shipping, packaging and quality-control
procedures, reducing damage claims.
• Led emergency response during major logistics disruptions
while maintaining service continuity.
• Established operational systems supporting long-term business
growth.

Main duties

Managed a branch of an international logistics company, operating
between China, Ukraine and CIS countries.

The Guangzhou warehouse and office were established in 2015, and
the Kyiv office has been operating since 2017.

I managed a logistics operation in China including a 1200 m2
warehouse, an 80 m2 office, and a team of approximately 20
employees. My responsibilities included property selection, lease
negotiations, contractor management, facility setup, maintenance
coordination, budgeting, operational planning and daily management.

I was responsible for Health & Safety, fire safety compliance, staff
briefings, workplace safety procedures, risk assessments and ensuring
safe warehouse operations. I organized safety training, monitored the
use of protective equipment, supervised loading and unloading
activities, maintained compliance with company procedures,
operational standards.

I managed relationships with landlords, transport companies,
maintenance contractors, security providers, other service suppliers.
I also oversaw CCTV systems, warehouse equipment, storage
infrastructure, inventory control, operational documentation.

I conducted regular inspections of warehouse and office facilities,
identified operational and safety risks, implemented corrective actions
and ensured compliance with company procedures and local
requirements. I coordinated repair works, equipment maintenance and
improvements to warehouse infrastructure.

I handled customer service issues, investigated incidents, resolved
complaints, managed compensation cases when appropriate, prepared
operational and financial reports. I regularly travelled throughout
China before 2022 to inspect suppliers, warehouses and loading
operations, ensuring quality standards, safety requirements, efficient
logistics processes were maintained.

I supervised international cargo movements, coordinated loading of
trucks and 40ft containers, worked closely with manufacturers,
logistics partners, and ensured that shipments were handled safely,
efficiently and in accordance with agreed procedures and customer
requirements.

Reason for leaving

The business was scaled down due to significant market changes in
2022-2026, reduced commercial cargo volumes to Ukraine, declining
profitability and a principled strategic decision to discontinue
operations with CIS markets in 2022. In 2026 I subsequently decided
to focus on new long-term career opportunities in Ukraine in EU
countries.

ELLERMAN INDUSTRIES, LTD, London, UK
Branch Director / Regional Auditor
August 2003 - February 2010

International Logistics Company.

Progressed from Branch Director to Regional Internal Auditor
responsible for operational compliance across a network of 67
branches.
Key Responsibilities

• Managed branch operations and staff.
• Conducted audits and compliance inspections.
• Reviewed financial and operational performance.
• Investigated non-compliance issues.
• Developed corrective action plans.
• Monitored company standards and procedures.
• Coordinated with senior management.

Key Achievements

• Opened and developed a branch from the ground up.
• Generated one of the highest-performing client portfolios within
the company.
• Appointed as one of six auditors responsible for reviewing
branch operations.

Main duties

Managed a logistics branch including warehouse and office
operations, a team of approximately 15 employees, budgets, reporting
and customer service. Responsible for property selection, lease
negotiations, contractor management, facility setup, maintenance
coordination, Health & Safety, fire safety compliance and workplace
inspections. Worked closely with landlords, contractors, legal advisers
and regulatory authorities.

Later appointed as one of the company’s internal auditors, conducting
inspections of branches across CIS countries. Assessed compliance
with company procedures, safety requirements, operational standards
and financial controls. Identified risks, prepared detailed audit reports,
recommended corrective actions and monitored implementation.
Conducted investigations, supported management decisions and
helped improve operational efficiency and compliance standards
across the branch network.
Reason for leaving

The company ceased operations following the global financial crisis.

GARANT, LLC
Sales Manager / Head of Sales Department / Director
January 1999 - August 2003

Computer systems, office equipment, IT infrastructure and network
solutions.

Main duties

Started as a Sales Manager and progressed to Head of Sales and later
Director. Managed a team of more than 50 employees and was
responsible for sales operations, customer service, budgeting,
reporting, procurement and business development.

Oversaw office and warehouse operations, supplier relationships,
inventory control and project delivery. Coordinated installation of
computer systems, office equipment and network infrastructure for
commercial, industrial and public sector clients. Managed contractors,
monitored project implementation and ensured customer requirements
were met. Responsible for operational planning, staff supervision,
performance management and maintaining high service standards.
Contributed significantly to company growth through client
acquisition, long-term customer relationships and development of new
business opportunities.

Reason for leaving

Accepted a career opportunity with an international British logistics
company, Ellerman Industries, LTD
Managing Director / Operations
Manager
Multiple Businesses in Ukraine, CIS countries,
Bulgaria

Managed businesses in retail, hospitality, events, health and beauty
services.

Key Responsibilities

• Site selection and lease negotiations.
• Property inspections and contractor management.
• Procurement and supplier coordination.
• Financial planning and budgeting.
• Team recruitment and supervision.
• Compliance with local regulations.
• Customer service and business development.

Key Achievements

• Established and managed multiple successful businesses.
• Negotiated commercial lease agreements.
• Coordinated renovation and fit-out projects.
• Managed relationships with government authorities and
contractors.
• Successfully operated businesses in multiple countries.

MALDOSHOP, Kyiv, Ukraine
Managing Director
September 2018 - Present

Retail and e-commerce business specializing in children’s furniture,
playground equipment, educational products and home accessories.
Main duties

Managed an e-commerce and retail business specializing in children’s
furniture, playground equipment and educational products. Oversaw
warehouse operations, office administration and retail activities,
including inventory control, procurement, customer service and
logistics coordination.

Responsible for selecting and leasing premises, coordinating fit-out
and maintenance works, managing contractors and suppliers, and
ensuring safe and efficient operations. Supervised stock management,
deliveries, reporting and financial control.

Led the development and operation of the Maldoshop smartphone
application and online sales platform. Managed customer relations,
resolved service issues and monitored business performance. Worked
closely with suppliers, transport companies and service providers to
maintain high standards of quality and customer satisfaction.

Reason for leaving

Business operations have been severely scaled back due to the
ongoing war that began in 2022. The company currently remains
minimally active under delegated management.

Family Health and Recreation Center
“BELELUSSO” & Tea House “ZIRA”, Plovdiv,
Bulgaria
Operations Manager
March 2023 - May 2026

Health & Beauty center / Asian cafe & tea house
Main duties

Managed hospitality, wellness and community-focused businesses in
Bulgaria, including a restaurant and a health and family wellness
centre. The wellness centre offered beauty and wellness services, yoga
and stretching classes, handpan music workshops, relaxation massage
and family leisure activities.

Responsible for property search, lease negotiations, facility setup,
renovation projects, contractor management and daily operations.

Oversaw maintenance, utilities, ventilation systems, safety measures,
equipment installation and supplier relationships. Worked closely with
landlords, service providers and local authorities to ensure smooth and
compliant operations.

Managed staff recruitment, training and supervision, customer service
standards, budgeting, procurement, inventory control and operational
reporting. Ensured high standards of service, workplace safety,
hygiene and efficient use of resources while supporting business
growth and continuous improvement.

Reason for leaving

I returned to Ukraine for family reasons to co-parent my daughter,
born in 2019. My businesses were scaled back and delegated to
management. I am now fully committed to building a stable, long-
term career in Kyiv.

BIM (logistics and consulting group)
Operations Manager
April 2010 - January 2015

Logistics services, Business consulting, professional training,
conferences, business events and asset management services.
Main duties

Managed a consulting company specializing in business events,
professional training and business development projects. Responsible
for strategic planning, budgeting, contractor management, supplier
coordination and daily business operations.

Organized conferences, seminars and training programs for
entrepreneurs, business owners and company managers. Coordinated
venues, service providers, logistics, schedules and event operations,
ensuring high standards of customer service and efficient project
delivery.

Managed company assets, including a fleet of approximately 80
shipping containers used in international logistics leasing operations.
Oversaw financial planning, reporting, contract administration and
relationships with partners and service providers.

Developed strong skills in stakeholder management, communication,
negotiation, project coordination and operational planning while
working with clients, contractors and business organizations.

Reason for leaving

Relocated to China to establish and manage an international logistics
business, CTL CARGO LTD, Guangzhou city
EDUCATION

AMSU
September 1995 - June 2001

Qualification
IT Engineer in Enterprise Management
Subject / Major / Specialisation
Enterprise Systems Engineer (specialist)
Grade / Score / Class
Graduated with honors. Completed thesis successfully (“Automation
of Management Systems and Database Development for International
Port Management”)

LANGUAGES

• Ukrainian - Native
• English - Advanced (C1)
• Bulgarian - Advanced (C1)
• Russian - Fluent
• Chinese / Basic Working Proficiency

ADDITIONAL INFORMATION

• Driving License Category B (30 years driving experience)
• Experienced in international business operations
• Extensive experience in audits and compliance monitoring
• Strong computer skills (Microsoft Office, Word, Excel, CRM
systems, reporting systems)
• Experienced public speaker and team leader