Іван

Ivan Veremiienko
Product Operations manager
@ivanverner vanverole vanverole​@gmail.com Kyiv, Ukraine

SUMMARY
Product & Operations Manager with 3+ years delivering measurable system and workflow improvements across logistics, B2B SaaS, and
WMS/​CRM environments. Experienced in cross-functional ops leadership, managing adoption across 50+ person teams, and translating
process gaps into structured roadmaps and measurable outcomes: +19% order efficiency, 30%+ fewer process errors, +12% capacity.

SKILLS
Systems & Tools Project & Operations Management
WMS /​CRM Systems
• Requirements Gathering & Prioritization
•

Jira, Confluence
• Stakeholder Management & Cross-functional Delivery
•

Google Workspace
• Process Optimization
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Internal Tools & Workflow Automation
• User Adoption, Rollout & Performance Tracking
•

Data & Analytics Languages
SQL Analytics & Operational Reporting
• English - Upper Intermediate (B2)
•

KPI Tracking & Dashboarding
• Ukrainian - Native
•

Process Metrics & Bottleneck Analysis
•

A/​B & Pre-Post test
•

Automation & Technical Skills
Workflow Automation (Google Apps Script, AI)
•

API integrations
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Python, JavaScript
•

EXPERIENCE
12.2024 – Present Product Operations manager, Metalvis
Kyiv Took ownership of a newly launched, unstable WMS environment and established a prioritized
•

improvement roadmap grounded in user research, process analysis, and operational risk assessment
aligned with business priorities.
Owned full delivery lifecycle for warehouse system improvements, translating roadmap priorities into
•

requirements, coordinating cross-functional delivery, managing rollout, and tracking post-release
adoption and performance.
Applied behavioral analysis, SQL reporting, and A/​B-style workflow validation to surface bottlenecks,
•

define solution logic, and build measurable KPIs across warehouse operations.
Bridged operations, management, and technical teams through implementation and rollout, managing
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adoption and day-to-day workflow compliance across a 50+ person warehouse team.
Achieved a 19% gain in order processing efficiency, 30%+ reduction in process errors, and 12% increase in
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available capacity through targeted standardization, system improvements, and data-driven iteration.
07.2023 – 11.2024 L2 Technical Support Engineer, Binotel
Kyiv Handled 400–500 support tickets monthly across B2B SaaS products, covering CRM/​PBX setup, API
•

integrations, and complex client workflow issues.
Adapted CRM/​PBX systems to fit client business processes, configuring workflows around user roles,
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operational scenarios, and expected behavior during onboarding and implementation.
Investigated high-impact technical and integration cases, translating client-side process breakdowns into
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clear QA/​development context for faster resolution.
Automated reporting and data migration workflows using Google Sheets and Google Apps Script;
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authored internal Confluence documentation.
Mentored 5 junior support specialists, providing technical guidance and onboarding support.
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Contributed to CRM implementation and configuration projects, adapting system workflows to match
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client operational needs and business processes.
03.2021 – 02.2022 Client Manager, Freelance
Kyiv Managed end-to-end delivery of chatbot development projects, gathering client requirements, translating
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them into structured development tasks, and maintaining alignment through demos, feedback cycles,
and stakeholder communication.

EDUCATION
Vadym Hetman Kyiv National Economic University,
Bachelor’s Degree in Systems Analysis, 2022-2026