Личные данные скрыты

Vita Kotsur
Date of birth: 26.02.1991
Nationality: Ukrainian
Language skills: Ukrainian (native), English (fluent),
Russian (fluent), German (basic)

CONTACTS:
Phone number: [открыть контакты](см. выше в блоке «контактная информация»)
E-mail address: [открыть контакты](см. выше в блоке «контактная информация»)

PROFESSIONAL SUMMARY:__________

Senior Guest Experience & Service Quality Leader with international luxury hospitality
experience across ultra-luxury resorts, wellness operations, and large-scale destination projects.
Proven expertise in building service standards, optimizing guest journeys, driving revenue
performance, and leading high-performing teams in premium environments. Strong background
in operational excellence, training systems, and VIP guest management. Recognized for structured
leadership, commercial mindset, and ability to translate brand values into consistently exceptional
guest experiences. Seeking leadership roles in luxury hospitality, wellness, and premium service
organizations where operational quality, guest loyalty, and revenue growth are strategic priorities.

CORE COMPETENCIES:__________
- Luxury Service Standards & SOP Implementation
- Guest Journey Design & Optimization
- VIP & HNW Guest Experience Management
- Spa & Wellness Operations Leadership
- Commercial Upselling & Revenue-Driven Service Culture
- Service Recovery & Reputation Management
- Training Systems & Team Performance Development
- Cross-Department Operational Coordination
- Audit Readiness (LQA / Forbes-style mindset)
- Structured Reporting & Continuous Improvement
- Multicultural Leadership & Stakeholder Communication

PROFESSIONAL EXPERIENCE__________

CUSTOMER SERVICE EXPERIENCE MANAGEMENT:

Guest Experience Lead
NEOM Nature Reserve
NEOM, Saudi Arabia, 2025-2026

- Lead Premium guests experience operations for a high-end nature and wellness-focused tourism
concept.
- Design and implement guest journey frameworks and luxury service standards.
- Designed and implemented structured training programs to elevate luxury communication
standards and improve guest satisfaction metrics.
- Coordinate high-end land and marine experiences ensuring VIP-level personalization.
- Drive continuous improvement through guest feedback analysis and service optimization.
Guest Relation Lead
NEOM Sindalah (Pre-Opening)
NEOM, Saudi Arabia, 2024-2025

- Key contributor to pre-opening operations of an ultra-luxury island destination.
- Oversaw high-touch guest relations for premium and VIP guests during critical pre-opening and
soft-launch phases.
- Managed end-to-end guest communication flow, reservations coordination, and personalized
experience delivery.
- Supported leadership in service concept development, operational planning, and cross-
department coordination.
- Played a strategic role in establishing service culture, guest handling protocols, and premium
experience standards.

SPA Supervisor
Anantara Kihavah Maldives Villas, Anantara SPA
Kihavah, Maldives, 2022-2023

Commercial and Revenue Leadership:
- Consistently exceeded Monthly Revenue Targets for the Spa Department.
- Personally generated up to 90% of premium skincare and cosmetic retail sales, becoming the
primary revenue driver for spa retail performance.
- Built strong trust-based relationships with guests, resulting in exceptional treatment and retail
conversion rates.
- Recognized by former Spa Assistant Manager and approached to explore a potential return,
following challenges in sustaining previous revenue and retail performance benchmarks.

Operations and Team Leadership:
- Led and supervised a team of 14 spa professionals.
- Oversaw full spa operations including 6 treatment rooms, beauty salon, medical spa room, sauna
and hydrothermal facilities.
Managed scheduling, inventory control, billing systems, and financial reporting.
- Actively Handled high-profile guests, service recovery, and personalized wellness jorney design.
- Key contributor to LQA Audit with score above 98%, personally highlighted by auditor for
exceptional impact on service quality.

BEAUTY, AESTHETICS AND HIGH-PROFILE GUEST SERVICES:

International Projects / Premium Clients
2018-2023

- Delivered professional makeup and makeup services for VIP and high-profile guests within
luxury hospitality and fashion environments.
- Provided premium beauty services for guests at Anantara Kihavah Maldives Villas, supporting
high-value guest experiences and special occasions.
- Worked with fashion and media environments including:
• Milan Fashion Week
• Ukranian Fashion Week
- Supported luxury events, photoshoots, and private client styling with high attention to detail and
discretion.
High-End Beauty Studio
Ukraine, 2019-2022

- Managed clients scheduling, premium service flow, and front-desk operations.
- Maintained elevated service standards for premium clientele.
- Coordinated stylists, makeup artists, and client experience delivery.
- Supported client retention and revenue growth through high-quality service standards.

FOUNDER & EXECUTIVE DIRECTOR - NATIONAL UNIVERSITY BEAUTY & TALENT
COMPETITION

Taras Shevchenko National University
Kyiv, Ukraine, 2011-2013

- Founded and led a national-level university-based beauty and talent competition hosted within a
major national university platform.
- Secured institutional approvals, sponsorship support, and external partnerships in coordination
with university leadership and national-level stakeholders.
- Directed full project lifecycle including concept development, governance approvals, budgeting,
partner engagement, marketing coordination, and live event operations.
- Managed complex stakeholder environment including university administration, sponsors,
media partners, judges, and participant delegations.
- Oversaw brand positioning, public communications, and high-visibility representation of the
institution.
- Demonstrated executive-level leadership, negotiation, and institutional communication skills
transferable to luxury hospitality and premium brand environments.

ACADEMIC & TRAINING LEADERSHIP EXPERIENCE:

Associate Professor / Lecturer in History
SIHE “Pereiaslav-Khmelnytskyi Hryhoriy Skovoroda State Pedagogical University”,
Ministry of Education and Science of Ukraine
Pereiaslav, Ukraine, 2014 - 2022

Educator of children’s camp “Daisy”, Ministry of Education and Science of Ukraine
Ternopil, Ukraine, 2008

- PhD-level academic leadership with 8 years of university teaching experience.
- Designed and delivered structured training, evaluation systems, and performance reporting.
- Strengthened analytical thinking, structured development programs, and quality assessment
methodologies transferable to service excellence and operational leadership.
EDUCATION__________

Hryhorii Skovoroda University in Pereiaslav
Faculty of Public Management and Administration - Master’s Degree
Pereiaslav, Ukraine, 2022 - 2023

State Institution of Higher Education “Pereiaslav-Khmelnytskyi Hryhoriy Skovoroda State
Pedagogical University” (now Hryhorii Skovoroda University in Pereiaslav)
Faculty of Ukrainian History and Culture - Doctor of Philosophy (PhD) in History
Pereiaslav, Ukraine, 2011 - 2014

Taras Shevchenko National University of Kyiv
Faculty of Psychology - Master’s Degree
Kyiv, Ukraine, 2012-2016

SIHE “Pereiaslav-Khmelnytsky Hryhoriy Skovoroda State Pedagogical University”
Faculty of Pedagogy and Philology - Master’s Degree
Pereiaslav, Kyiv, 2008-2011

SELECTED TRAININGS AND CERTIFICATIONS__________

- Over 20 Advanced Trainings in Guest Experience (NEOM Internal Programs), 2024-2026
- Art of Business Negotiation by Professor Barry Nalebuff (Yale School of Management), 2024
- Professional SPA & Wellness Operations Trainings (Anantara Internal Programs), 2022-2023
- 10 Trainings in Psychology, 2021-2022
- Etiquette of communication & Personal Interaction, 2020
- Tetahealing Basic and Advanced DNA - Barcelona, 2018

DISTINCTIVE VALUE __________

- Combines PhD-level analytical and systems thinking with hands-on ultra-luxury hospitality
leadership.
- Proven ability to connect service excellence with direct commercial performance and revenue
growth.
- Strong background in building structured standards, training systems, and premium service
culture in complex, multicultural environments.
- International exposure across Middle East, Maldives, and European luxury and fashion
environments.
- Visited 35+ countries, bringing global cultural intelligence to guest relations and stakeholder
management.