Тетяна

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SOLYNSKA Kalush, Ivano-Frankivsk

oblast (Remote working)
CUSTOMER SUPPORT SPECIALIST
Age: 30 y.o.

PROFESSIONAL PROFILE
Communicative and responsible customer service professional with experience in client support and customer
care. Skilled at establishing an individual approach with customers, providing personalized assistance, handling
inquiries, and resolving conflicts effectively. Proficient in working with technology and quick to learn new
software and digital tools. Detail-oriented, organized, and able to work both independently and as part of a team.
Interested in a remote Customer Support role where I can contribute strong communication and problem-solving
skills.

EDUCATION WORK EXPERIENCE
BACHELOR'S DEGREE IN TOURISM SERVER
KUKURUZZA Pizza Pub | December 2016- June 2017;
Fields of study: Customer Service,
Tourism Services Management, April 2021-October 2022
Client Communication, Reservation Delivered high-quality customer service in a fast-paced environment.
Systems, and Documentation Took and processed customer orders accurately and efficiently.
Management. Advised guests on menu selections and provided personalized
recommendations. Handled customer inquiries, resolved complaints,
University: Ivano-Frankivsk National and managed challenging situations professionally. Maintained
Technical University of effective communication with guests and collaborated with team
Oil and Gas members to ensure excellent service.

2013-2017 DELIVERY SERVICE OPERATOR
KUKURUZZA Pizza Pub | February 2017-June 2017
Handled customer orders received via phone and online channels,
provided and assistance regarding products and delivery services,
COMPETENCES coordinated communication between customers, delivery drivers,
and the restaurant to ensure accurate and timely order fulfillment,
TECHNICAL SKILLS
and maintained professional customer communication while
Microsoft Office (Word, Excel) resolving inquiries and delivering a positive customer experience.
Google Workspace
SALES CONSULTANT / ONLINE STORE
Canva
MANAGER
CRM-systems
REMAX | August 2018-February 2020
LANGUAGE SKILLS Provided customer consultations on mobile devices and accessories,
Ukrainian - native assisted customers in selecting products, processed online store
English - B2 (Upper-Intermediate) orders, communicated with customers through messaging platforms
and online chat, maintained the customer database, and ensured a
German - A1 (Begginer)
high standard of customer service throughout the sales process.

PROFESSIONAL SKILLS COFFEE SHOP OWNER
Customer Inquiry Management Sole Proprietorship (FOP) | September 2020-
Conflict Resolution and Problem Solving December 2022
Work Process Organization Organized daily operations, provided customer service and
Documentation Management communication, coordinated with suppliers, and maintained cash
Team Collaboration handling procedures and administrative documentation
Business Communication and Professional
Correspondence
 WORK EXPERIENCE

RESTAURANT & BAR ADMINISTRATOR
RestoBar Soho | October 2022- February 2023
Managed daily restaurant and bar operations, coordinated and
supervised staff, ensured high standards of customer service,
communicated with guests and resolved complaints and conflict
situations, trained and onboarded new employees, coordinated with
suppliers and monitored inventory levels, maintained business
documentation, and managed cash handling procedures and financial
reporting.

SERVER
Ecomanor BUDMO | May 2023-November 2023; June 2024-
July 2025

ADMINISTRATOR & HOSTESS (PUB)
Pid Yasenamy PUB | November 2023-February
2024
Managed daily venue operations, ensured high standards of guest
service, coordinated staff activities, communicated with guests and
resolved customer concerns, managed reservations and guest
requests, welcomed and seated guests, and handled guest feedback
to enhance the overall customer experience.

BEVERAGE SALES ASSOCIATE
MaryBeer | July 2025-March 2026
Provided expert product recommendations and assisted customers in
selecting beverages, delivered excellent customer service, processed
cash and card payments, handled point-of-sale (POS) transactions,
received and inspected incoming stock, and resolved customer
inquiries and concerns.