Daria

Daria Zhukova
Warsaw, Poland
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International guest experience professional with a background in luxury hospitality, events and
customer-facing roles across Europe, the UAE and the USA. Experienced in supporting multicultural
clients, delivering high-quality service and creating memorable experiences in dynamic
environments.

Professional Experience
Freelance, Warsaw, Poland 09/24 - Present
Events Coordinator

• Handled registration and provided on-site support for guests and exhibitors for events up to 3000
attendees
• Coordinated group transfers and VIP arrivals, ensuring smooth logistics and seamless client
handovers
• Provided translation assistance and supported communication between international exhibitors
and delegates during meetings and exhibitions
• Worked closely with clients, suppliers and event teams to ensure smooth event operations
• Built positive relationships with guests and delivered a professional experience throughout each
event

Sushi Samba Restaurant, Sunset Hospitality Group, Dubai 12/23 - 07/24
Restaurant Hostess

• Welcomed guests and created a warm first impression in a luxury dining environment
• Handled guest arrivals and ensured compliance with restaurant policies and service standards
• Worked closely with the restaurant team to ensure a smooth guest experience during busy periods
• Addressed guest questions and concerns while maintaining a positive and welcoming atmosphere
• Informed guests about restaurant events and special offers

Bulgari Resort & Residences Dubai 01/23 - 06/23
Yacht Club Receptionist

• Welcomed guests, managed reservations and handled front desk enquiries for yacht club facilities
and F&B outlets
• Liaised with concierge, housekeeping and events team to resolve guest requests and support VIP
service
• Handled point-of-sale transactions and maintained accurate guest records
• Supported event setup and guest logistics for yacht club functions

M-Duo Event Support, Warsaw, Poland 07/22 - 11/22
Event Assistant

• Supported international conferences, exhibitions and corporate events
• Assisted guests, exhibitors and event teams with on-site coordination
• Provided guest support and helped ensure smooth event operations
Bein Offices, Warsaw, Poland 05/21 - 06/22
Guest Relation

• Served as primary point of contact for office tenants and visitors
• Managed meeting rooms bookings and visitor registration
• Fielded phone enquiries, routed requests and coordinated with facilities to resolve issues
• Processed incoming mail and office orders
• Maintained accurate reception logs

Mish Mash Hostel, Warsaw, Poland 07/18 - 01/21
Receptionist

• Welcomed guests and assisted with check-ins
• Handled payments and invoices
• Managed guest complaints and resolved conflicts to customer satisfaction

Phoenix All Suits Hotel, Alabama, USA 05/13 - 08/13
Quality Inspector

• Inspected guest rooms to ensure hotel policies and quality standards were maintained
• Handled guest complaints related to housekeeping and escalated issues to management when
needed.
• Assisted guests and hotel employees with requests when required

Education
University of Social Sciences, Warsaw, Poland 10/14 - 09/16
Master of Management

• Media Marketing and PR

Zaporizhzhia National University, Ukraine 09/10 - 05/14
Bachelor of International Economy

Key Skills
• VIP Guest Support
• Customer Service
• Event Coordination
• Multicultural Communication
• Problem Solving
• Team Collaboration
• SevenRooms Reservation System
• Microsoft Office

Languages
• Russian native
• Ukrainian native
• English fluent
• Polish fluent