Habiba

Customer support representative, 8 000 грн

Рассматривает должности:: Customer support representative, Customer service representative, Client service representative, Call center operator, Lead generator, Administrative associate, HR assistant, Sales representative, Computer support administrator, Sales agent
Вид занятости:: полная, неполная
Возраст:: 27 лет
Город проживания:: Запорожье
Готов работать:: Удаленно

Контактная информация

Соискатель указал телефон , эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/19633158/

Опыт работы

Customer support representative

с 12.2023 по 08.2026 (2 года 9 месяцев)
Access Bank Plc, Remote (Finance, banking, and insurance)

Delivered exceptional customer service by responding to customer enquiries, complaints and account-related requests. Assisted customers with digital banking onboarding including mobile banking and internet banking registration. Issued, activated and replaced ATM cards while ensuring compliance with banking procedures. Utilized Microsoft Dynamics CRM to document customer interactions, update account information and monitor service requests. Maintained accurate customer documentation while ensuring confidentiality of sensitive financial information. Educated customers on banking products and digital self-service channels, improving digital adoption. Collaborated with operations teams to resolve customer issues promptly while meeting branch service standards. Consistently managed high daily customer volumes while maintaining excellent service quality and professionalism.

English tutor

с 11.2022 по 11.2023 (1 год)
Dekadmo Private School, Remote (Education and science)

Prepared and delivered engaging classroom lessons.
Maintained student records and academic documentation.
Communicated regularly with parents regarding student progress.
Assisted with school administrative duties and classroom management.
Fostered a positive learning environment through effective communication and organization.

Administrative associate

с 01.2019 по 12.2019 (1 год)
NAPIMS, Remote (Government organizations)

Provided administrative support across multiple office functions. Managed document filing, record keeping and correspondence. Assisted with front desk operations and visitor management. Supported offshore training documentation and office coordination. Maintained accurate records to support departmental operations

Образование

Auchi Polyechnic, Auchi

Surveying and Geoinformatics, Zaporizhzhia
Высшее, с 2016 по 2022 (6 лет)

Дополнительное образование и сертификаты

Alx AICE

2025, 3 months

Знания и навыки

Teamwork
MS Office
Desk research
Customer orientation
Work with clients
Effective communication
Ability to work in multitasking mode
Responsibility
Organizational skills
Confidence
Conflict resolution
Understandability
AI literacy
Writing prompts for ChatGPT
User ChatGPT
Attentiveness
Honesty
Communicability
Adaptability
Management of CRM
Receiving incoming calls
Microsoft Dynamics CRM
Active listening
Documentation management
Organizedness
Discipline

Знание языков

Английский — свободно

Дополнительная информация

COMPUTER SKILLS

Microsoft Dynamics
CRM
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Google Workspace
Google Docs
Google Sheets
Internet Research
Digital Banking Platforms
Data Management
Virtual Collaboration Tools
AI Productivity Tools (ChatGPT, Gemini)

PERSONAL QUALITIES

Strong interpersonal skills
Customer-focused mindset
Excellent written and verbal communication
High level of confidentiality
Ability to work independently and remotely
Fast learner
Highly organized
Strong analytical thinking
Positive attitude under pressure