Олександр 

CV
Olexandr Voronin
Project Coordinator | Database Operator | Operations | Customer Support
Mykolaiv | Remote
Email: [открыть контакты](см. выше в блоке «контактная информация») Facebook: link to profile Phone: [открыть контакты](см. выше в блоке «контактная информация»)

Summary
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Project Coordinator with experience in operations support, database administration, customer
communication, and documentation workflows. Skilled in maintaining accurate system records,
coordinating schedules and task flows, preparing reports, and supporting cross-functional
communication across fast-paced environments. Strong in structured execution, attention to
detail, and operational accountability, with hands-on experience in ServiceNow, CRM systems,
and reporting processes.

Skills
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● Empathy ● Scheduling & Coordination ● Attention to details
● Adaptability ● Customer Communication ● Documentation &
● Critical thinking (English, Ukrainian) Reporting
● Delegation ● CRM Systems & MS Office ● Time-management &
● Conflict Resolution (Excel, Google Workspace) Multitasking
● Team Collaboration ● Stakeholder communication ● ServiceNow

Professional Experience
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02/2026 - Database Operator | BFKH Hesed Reim
present ● Maintained and updated client records in ServiceNow, ensuring
accuracy and timely data refresh.
● Managed ongoing client documentation and recorded organizational
events for internal and sponsor reporting.
● Coordinated ordering of bank cards and maintained system records for
client support operations.
● Entered, tracked, and supported charitable payments to clients,
including payment creation and transfer follow-up.
● Prepared payment reports, tax-related records, and internal
organizational reports for sponsors and management.

05/2022 Aircraft Ordnance Operator; Combat Medic | Armed Forces of Ukraine (AFU)
-
07/2025
 ● Handled and prepared aircraft ordnance and munitions for safe
deployment;
● Provided first aid and emergency medical support in field conditions;
● Assisted in the evacuation and stabilization of injured personnel;
● Maintained accurate medical and operational documentation;
● Translated technical documentation related to ammunition and
equipment;
● Developed strong attention to detail, discipline, and problem-solving
under pressure.

04/2016 Customer Support Agent, Dispatcher | A-Star Service, MaxAppliance Repair,
- Henry’sList
08/2023
● Handled inbound calls and responded to customer inquiries via
Telegram, Yelp, Thumbtack, and other platforms;
● Scheduled and assigned service requests in Housecall Pro (CRM) and
maintained records in Google Docs;
● Coordinated daily schedules and work orders with field technicians.
● Maintained clear communication between customers and technicians
to ensure timely service;
● Prepared brief reports and tracked service outcomes.

2015 Customer Support Agent, Dispatcher | ActavaTV
-
2016 ● Answered inbound calls from English-speaking customers regarding TV
set-top boxes and Internet TV services;
● Provided step-by-step technical guidance to resolve equipment setup
and connectivity issues over the phone;
● Logged service requests and maintained accurate customer records in
internal systems;
● Prepared daily/weekly reports on common technical issues and
resolutions;
● Ensured high customer satisfaction through clear communication and
problem resolution.

2011 Venue Administrator / Operations Manager (Hospitality & Entertainment
- Industry)
2014
● Coordinated staff schedules and daily operations;
● Handled customer inquiries and complaints;
● Managed documentation, reporting, and payments.

Education
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 2011 - 2014 Bachelor’s Degree | Kyiv National University of Culture and Arts
Field of Study: Leisure and Cultural Event Management

2004 - 2009 Bachelor’s Degree | Odesa I.I. Mechnikov National University
Field of Study: Management

Languages
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Ukrainian (native), English (fluent).

Interests / Hobbies
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● Professional Musician (20+ years).
● Handcrafting.
● Self-Education in Explosive Ordnance Studies.
● Continuous Learning & Technical Skills Development.