Людмила

LIUDMYLASTASIUK
LIUDMYLA SEVASTIANOVA
IT CAREER CHANGER | JUNIOR / TRAINEE OPPORTUNITIES
Open to remote / hybrid work • Ukrainian

PROFILE
Motivated professional transitioning into IT, with practical experience in payment operations, administration,
customer communication, data processing and digital platforms. Experienced in monitoring transactions,
identifying irregularities, handling confidential financial and customer information, and following operational
processes accurately. Strong attention to detail, structured approach and willingness to learn new technologies.
Seeking an entry-level IT opportunity with structured training, especially in QA / software testing, IT support,
data & content operations or AI-related work.

KEY TRANSFERABLE SKILLS
Attention to detail Accurate checking of transaction, customer and administrative data
Problem solving Identifying irregularities and following up operational issues
Data handling Data entry, document management and verification of information
Digital systems Online platforms, Microsoft Office and Google Workspace
Confidentiality Responsible handling of financial and customer information
Communication Customers, external providers, partners and internal teams
Organisation Prioritising multiple operational tasks and deadlines
Learning mindset Ready for employer-provided IT training and career development

PROFESSIONAL EXPERIENCE
Operations Operator — Veynar | 2018–2023
• Provided daily operational support and monitored transactions through an online wallet.
• Monitored and checked money transactions, payments and transfers.
• Followed transactions and identified irregularities or problems in a timely manner.
• Communicated with customers and supported questions related to payments and transactions.
• Communicated and collaborated with external payment providers and business partners.
• Followed up operational questions and issues related to payments and money transfers.
• Checked transaction data and processed operational information administratively.
• Worked with different departments and external partners to process transactions correctly and on time.
• Used online systems and digital platforms to monitor and manage transactions.
• Worked accurately with confidential financial and customer data.
• Prioritised and followed multiple operational tasks simultaneously.

Administrative Employee / Receptionist — Hotel “Otrada”, Odessa | September 2023 – June 2024
• Provided administrative support and processed information.
• Managed reservations and customer information.
• Welcomed customers and handled telephone and email communication.
• Handled customer questions and complaints.
• Followed payments and financial administration.
• Worked with colleagues and supported daily planning.

EDUCATION
Junior Bachelor in Nursing — Pylyp Orlyk International Classical University, Mykolaiv, Ukraine |
2021–2024
180 ECTS. Education developed skills in structured documentation, accuracy, confidentiality and following
procedures.
Bachelor in Hotel & Restaurant Management — Mykolaiv, Ukraine | 2017–2019
Professional Qualification: Logistic Assistant in Healthcare, Level 3 — Recognised by NARIC
Vlaanderen, Belgium | 2025–2026

DIGITAL & IT DEVELOPMENT
Current digital skills: Microsoft Word, Microsoft Excel, Microsoft Outlook, Google Docs, Google Sheets, Canva,
online platforms and digital systems, ChatGPT / AI-assisted tools.
IT career focus: Software Testing / QA, IT Support, Data & Content Operations and AI-related entry-level roles.
Planned learning: QA fundamentals, Jira, SQL basics, API testing / Postman, web testing and professional English.

LANGUAGES
Ukrainian: Native Russian: C2 English: Intermediate+ (B1+/B2), actively improving Dutch: B1 Polish: A1

SOFT SKILLS
• Accurate and careful with data, documents and transactions.
• Responsible and able to independently follow operational tasks and deadlines.
• Analytical approach to checking transactions and identifying irregularities.
• Customer-oriented and professional in communication.
• Strong organisational skills and ability to manage multiple processes at the same time.
• Calm and efficient under pressure and in unexpected situations.
• Quick to learn new systems and procedures.
• Discreet when handling confidential customer and financial information.

CAREER OBJECTIVE
Looking for a remote or hybrid entry-level IT position where I can receive structured training, gain practical
experience and build a long-term career in technology. Open to starting as a trainee and progressing through
practical learning and employer training.