- PRO
Roma
Clients Relationship Manager, Team Leader, Customer Support, Process Owner
- Занятость:
- Полная занятость.
- Возраст:
- 29 лет
- Город проживания:
- Львов
- Готов работать:
- Киев, Львов, Удаленно
Контактная информация
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Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/2167965/
Опыт работы
Client manager
с 07.2019 по 10.2021
(2 года 3 месяца)
Ye Bao Yuan Yang Si, Shanghai (IT)
Supporting the clients process through the whole lifetime of the customer with the company Sales and upsales, customer solutions programs and loyalty programs
Customer loyalty manager
с 12.2017 по 08.2019
(1 год 8 месяцев)
AOZHEN, Shanghai (IT)
Supporting the clients process through the whole lifetime of the customer with the company
Sales and upsales
Customer solutions program
Loyalty programs
Discout policy
Managing sales and support departments
VIP Clients Process Owner
с 09.2016 по 12.2017
(1 год 3 месяца)
Devellar, Київ (IT Product Company)
Responsible for revenue growth within the segment of VIP and Loyal Clients' groups
Providing all spectrum of retention work
Implementing bonus and discount systems
Solving the most complicated and urgent cases as a backup for team leaders
Cooperating with marketing team and implementing affiliates programs
Providing sales verifying and quality assurance work: approving or declining sale commission in chats, emails, messages, and calls to ensure the hight quality of service
Providing sale analysis and advice for better support and sales skills improvement
Determination of loyal policy to the clients and implementing them into the life, tracking its efficiency and results
SAP Payments procedures, chargebacks and frauds investigations
Customer Relations Manager
с 06.2015 по 09.2016
(1 год 3 месяца)
Runway, Kiev (Travel)
Outsource for Norwegian ASA
Started as Booking Agent and was shortly promoted to Customer Relations Manager
Dealing with all sort of clients inquiries
Taking care of cancellations, delays, schedule change of the flights
Performing refunds, compensations and reimbursements to the clients after deep investigations following all the legal procedures.
Following companies rules and aviation rules according to the aviation regulations of EU
Achievements:
Biggest number of sales ever in Kiev office (350 from 130 needed)
Excellent KPI progress and results
Working languages Norwegian, Swedish and Danish
Customer Support Representative
с 03.2013 по 02.2015
(1 год 11 месяцев)
Olerom Consulting, Kiev (VoIP Termination)
Working for different aspects of Olerom company starting from technical support for VoIP communication systems for clients up to assigning contracts and cooperation agreements with official representatives of worldwide coaches
Taking part in cooperation with partners and organisation of trainings
Образование
NPU Dragomanov
English and Arabic languages and literature, Київ
Высшее, с 2012 по 2016 (3 года 9 месяцев)
Bachelor in English Language and Literature
Put much efford on orator skills
Дополнительное образование и сертификаты
Powersales University
2 moths
Знания и навыки
- Amadeus
- CRM
- MS Excel
- Jira
- MySQL
- Oktell
- Oracle Database
- CAD
- MS Word
- Sales
- Technical support
- Multitasking
- Problem solving
Знание языков
- Английский — свободно
- Норвежский — средний
- Китайский — средний
Рекомендации
-
Hrybyniuk Denys Valentynovych
AOT Manager, Devellar
Контактные данные скрыты -
Linette Zhang
BOSS, AOZHEN
Контактные данные скрыты
Дополнительная информация
Serious offers only
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