Сайт поиска работы №1 в Украине

Резюме от 22 мая 2018 PRO

Марина

Client Supporter, Customer service consultant

Занятость:: Полная занятость.
Возраст:: 35 лет
Город проживания:: Днепр
Готов работать:: Днепр, Удаленно

Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/2530419

Опыт работы

Senior Client Supporter

с 11.2016 по 11.2017 (1 год)
NeuString, Dnipro (IT)

Responsibilities:

- Receive and resolve inbound calls and emails from our clients (1 level support)
- Implementing and maintaining new and existing corporate client accounts.
- Loading test data for our clients and creating reports.
- Taking ownership for issues, investigation and resolution of queries.
- Regular feedback to manager on cases, queries and issue resolution.
- Identifying trends in queries and making suggestions on reducing future query levels
- Escalation of any issues that may hinder Client Services from reaching agreed service levels.
- Updating client support cases.
- Communicate with the development, test and operations team regarding ongoing support issues.

Junior engineer of computer systems

с 09.2011 по 10.2016 (5 лет 1 месяц)
PJSC "APK-INVEST", Дніпропетровськ (Agroindustry)

Responsibilities:

-coordination of incoming phone calls (proactive and positive approach)
-receiving and registration of incoming internal correspondence
-support client needs from the beginning to its completion
-development of processes, regulations, procedures and instructions;
-maintaining document flow, paperwork
-optimization of communication (spending cuts)
-meeting with suppliers for new deals/contracts
-make contracts and control of their execution (payment of accounts, monitoring the performance of obligations)

Achievements:
- Creation contracts database for IT department
- Participation in the project to сreation the working service "Help Desk" from scratch ("Help Desk" - is a Call-center within the organization)
- Participation in the project to transfer the company to a new mobile operator (calculated and optimized data)

Call-center operator

с 08.2010 по 09.2011 (1 год 1 месяц)
PJSC "PUMB" (Commercial, retail and investment banking operations)

Responsibilities:
- Consultation of clients on products and bank services
- Service of business deals on operating credit products
- Sale of other retail products/services to clients according to bank tariffs
- Control of current operations of client's accounts

Образование

Donetsk National University

Speciality: System Administrator, Donetsk
Высшее, с 2008 по 2012 (4 года)

part time studies

Donetsk college of industrial automatics

Speciality: Computer Programmer, Donetsk
Среднее специальное, с 2004 по 2008 (3 года 9 месяцев)

vocational education

Дополнительное образование и сертификаты

ELF(English Language in Focus) - English for IT

2014-2015 (2.5 months)

AES (american english school)

4 month

Знания и навыки

1С MS Access BASIC Google Docs Internet Explorer Express MS Excel Mozilla Firefox Google Сервисы Google Service Desk Пользователь Internet ITIL Email MS Office MySQL Opera MS Outlook Outlook Express MS PowerPoint MS Word Акцент 1С:Предприятие Договорная работа Организаторские способности Планирование времени и задач 1C Accent Freshdesk Work with the printer Work with the scanner Organizational skills Planning time and tasks

Знание языков

Украинский — свободно
Русский — свободно
Английский — средний

Дополнительная информация

ADDITIONAL INFORMATION
Personal qualities:
- customer orientation
- responsible
- resistant to stress
- readiness to work flexible hours
- ability to multitask
- aiming at result
- teamwork
- ability to concentrate on the main things
- attentive to details
- optimism and enthusiasm