Контактная информация

Соискатель указал телефон, эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/2853640

Опыт работы

Head Of Technical Support

с 01.2020 по наст. время (4 года 3 месяца)
PSP Platon, Київ (Payment service provider)

Job duties:
- Task delegation
- Supervision
- Staff recruitment and training
- Tech documentation writer
- KPI reporting
- Development of knowledge base
- Customer service quality assurance
- Creation and editing of internal business processes
- Analysis and planning of custom solutions for top merchants
- Troubleshooting and reducing the number of requests from merchants
- Telegram bots development
- Front-End editing
- Conduct of negotiations
- Duty scheduling

Tech stack:
PHP, HTML, CSS, Bootstrap 5, Telegram API, Github, WordPress, WooCommerce, Opencart, 1C Bitrix

Apps:
Jira, Slack, Bitrix 24, Confluence, Postman, Zoom, Google Meet, Spark, Google Classroom, DevTools, Sumo Logic

T2 Technical Support Engineer

с 01.2019 по 12.2019 (11 месяцев)
PSP Platon, Київ (Payment service provider)

Job duties:
- API and payment system integration
- Technical and customer support
- Troubleshooting
- Testing
- CMS payment modules integration
- Front-End editing
- System stability monitoring

Tech stack:
API, PHP, HTML, CSS, Bootstrap 4, WordPress, WooCommerce, Opencart, 1C Bitrix

Apps:
Jira, Slack, Bitrix 24, Omnidesk, Confluence, Postman, DevTools

L2 Technical Support Engineer

с 08.2018 по 12.2018 (4 месяца)
Interkassa, Киев (Fintech IT company)

Job duties:
- API and payment system integration.
- Testing.
- Monitoring.

Tech stack:
API, PHP, HTML, CSS, Jira, Kibana, Slack, Omnidesk, GitHub, Confluence, Postman, Chrome DevTools, Grafana

L2 Technical Support Engineer

с 03.2018 по 08.2018 (5 месяцев)
Oki-Toki, Киев (Product-based IT company)

Job duties:
- Service integration.
- Monitoring of voice quality.
- Tune-up SIP, IVR, speech synthesis and recognition.
- Testing.

Tech stack:
SIP, Putty, API, Postman, HTML, CSS, Jira, Slack, Bitbucket, Chrome DevTools

Google Waze Moderator

с 04.2015 по 09.2017 (2 года 5 месяцев)
Ignite, Житомир (Outsourcing IT company)

Job duties:
- Content moderation.
- Expansion of the navigator geodatabase.

Tech stack:
Google products, Skype, HTML, Chrome DevTools

Customer Support

с 09.2013 по 03.2015 (1 год 6 месяцев)
ModnaKasta, Житомир (Online-shop)

Job duties:
- Calls, chats, emails.
- Analysis and quality control of content.

Tech stack:
MS SQL Server, 1C, HTML, Chrome DevTools

Образование

Житомирский Государственный Технологический Университет

Финансы, Житомир
Высшее, с 2008 по 2013 (4 года 9 месяцев)

Знание языков

• Английский — средний
• Украинский — свободно
• Русский — свободно