Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/2863836/

Опыт работы

Customer Support Specialist

с 03.2024 по наст. время (1 год 11 месяцев)
MatchPoint, Дистанційно (IT)

- Communication with partners and clients via different channels
- Handling user inquiries
- Managing complaints and disputes
- Guiding users
- Monitoring and moderation
- Technical support
- Feedback collection

Virtual Assistant

с 01.2023 по 07.2023 (7 месяцев)
Origin Bath, Дистанційно (Роздрібна торгівля)

- providing customer support to visitors via chat and e-mail
- product uploads (Shopify)
- general administrative work

Customer Support Manager

с 09.2020 по 12.2022 (2 года 4 месяца)
Cartoon Portrait, Київ (IT)

- Delivering a comprehensive service to inquiring customers (US market)
- Managing a large number of incoming emails
- Productively communicating with performers to ensure the product meets customers' expectations

English Tutor

с 09.2018 по 08.2019 (1 год)
Kusadasi Halk Egitim Merkezi, Кушадаси (Туреччина) (Education and science)

- Explaining grammar material and ensuring the ability of schoolchildren to use the rules in practice
- Developing conversational skills of students

Proofreader

с 11.2016 по 02.2018 (1 год 4 месяца)
Netfix, Киев (IT)

- Proofreading of academic works to make them correspond to the topic, grammatical and stylistic requirements and customer's expectations
- Recommending to writers the ways to improve their works

Account Manager

с 04.2014 по 03.2015 (1 год)
Renatus, Запорожье (IT)

- Making reports on product development dynamics
- Team activity monitoring
- Info update in corporate docs
- Researches on set topics
- Managing the process of reviewing games for publishing
- Counting the expenses on projects

Делопроизводитель

с 10.2013 по 04.2014 (7 месяцев)
ООО ПФК "Металлург-Запорожье" (Beauty, fitness, sports)

Секретарь

с 04.2011 по 10.2012 (1 год 7 месяцев)
Хенкель Баутехник (Украина), Херсон (Chemical industry, pharmaceuticals)

- Business trips organization
- Composing and registration of orders
- Preparing bills for payment, their advancement control
- Work with contracts
- Documents' translation

Образование

ЗНУ

Факультет иностранной филологии, английский язык и литература, Запорожье
Высшее, с 2005 по 2010 (5 лет)

Дополнительное образование и сертификаты

Центр народного образования г. Кушадасы (Турция), Турецкий язык для русскоязычных

2017, 3 месяца; 2018, 3 месяца

Знания и навыки

• MS Excel
• MS Word
• Internet User

Знание языков

• Испанский — средний
• Турецкий — средний
• Английский — продвинутый

Дополнительная информация

Responsible, honest and attentive to detail candidate.

Passionate about language and delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions.

Willing to work in the comfort of home, applying and constantly delevoping language skills and contributing to team success.