Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/3425033

Опыт работы

Account manager

с 09.2023 по 12.2023 (3 месяца)
TaxResolvers, Santa Barbara (Фінанси, банки, страхування)

General help with basic tax relief related issues according to script and eventually redirecting clients to higher management

Sales manager

с 05.2023 по 07.2023 (2 месяца)
A1 Logistics, Київ (Автобізнес та автосервіс)

Translator

с 09.2021 по наст. время (2 года 8 месяцев)
freelance translator, Kyiv (user assistance)

pretty obvious

English copywriter

с 08.2020 по наст. время (3 года 9 месяцев)
freelancer, Київ (Маркетинг, реклама, PR)

Mainly english promo moderation for a bunch of local startups (Winwin Studio, Boozy Objects, etc)

QC/ Risk manager

с 04.2019 по 08.2021 (2 года 4 месяца)
Сейрра, Київ (Finance, banking, and insurance)

Had to supervise a department of 7 QC agents and make reports regarding sales work quality. Also managed to fight chargebacks for our company and partners and also made tons of reports.

Compliance / Risk Manager

с 07.2017 по 04.2019 (1 год 9 месяцев)
Astartes / Callfin, Київ (Finance, banking, and insurance)

As Compliance:
-Contacting clients regarding documentation and verification of the accounts
-Preparing different sorts of documents for the clients to sign

As Risk:
-Monitoring and analyzing financial risks for the company
-Gathering information to fight charge-backs
-Fighting the charge-backs
-Staying in tune with Visa/MC regulation updates
-Preparing financial reports
-Contacting clients regarding any financial issues
-Controlling the work-quality of the back-office employees
-Training new guys

Customer Support

с 10.2015 по 11.2015 (1 месяц)
Uvocorp (LuckyTalky), Киев (Academic assistance)

I was a really fast-working guy there

Customer Support

с 08.2015 по 09.2015 (1 месяц)
SupportYourApp, Киев (Telecommunications and networking)

Образование

Donetsk National University

Philology, Journalism, Донецк
Высшее, с 2010 по 2014 (3 года 9 месяцев)

Usual course of journalism that touched a lot of disciplines such as philosophy, literature, culture, ethic and aesthetics etc.

Дополнительное образование и сертификаты

British English Courses at DonNU

2008-2009

Знания и навыки

Знание языков

Английский — продвинутый

Рекомендации

Rachel Hagarty

Rachel Hagarty

Senior Manager/ Head Of Risk, Astartes