Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/4080078

Опыт работы

Customer Support Representative

с 11.2017 по наст. время (6 лет 6 месяцев)
Mid Solution, Киев (IT)

Manage large amounts of incoming calls. Open and maintain customer accounts by recording account information. Communicate with customers through various channels. Assist with placement of orders, refunds, or exchanges. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Volunteer

с 04.2017 по 06.2017 (2 месяца)
Eurovision Song Contest 2017, Киев (Show business, art and entertainment)

Greet delegations upon their arrival to Kyiv from airport to a hotel. Provide guests with information concerning schedule and organization. Communicate and coordinate with colleagues. Acknowledge and resolve guests' complaints.Greet delegations upon their arrival to Kyiv from airport to a hotel. Provide guests with information concerning schedule and organization. Communicate and coordinate with colleagues. Acknowledge and resolve guests' complaints.

Personal Assistant

с 06.2016 по 09.2016 (3 месяца)
AISEC, Киев (Education and science)

Personal Assistant to a teacher from a Teacher Exchange Programme. Help with accommodation, navigation, etc. Organize excursions around the city. Introduce to Ukrainian culture. Assist with organization of classes.

Lifeguard

с 05.2014 по 08.2014 (3 месяца)
Worlds of Fun, USA (Amusement park)

Monitor safety and well-being of all guests; Ensure cleanliness, safety and upkeep of swimming pool; Implement all rules and guidelines; Assist and rescue guests in danger of drowning or when injured; Conduct First Aid and CPR.

Tutor

с 01.2014 по 05.2017 (3 года 4 месяца)
Tutor of English language, Киев (Education and science)

Teaching Foreign Language

Образование

KNLU

Philology (English, Spanish), Киев
Высшее, с 2011 по 2017 (5 лет 7 месяцев)

Дополнительное образование и сертификаты

ColWri2.1x: How to Write an Essay

2015

Знания и навыки

Знание языков

• Английский — продвинутый
• Испанский — начинающий

Дополнительная информация

Able to express my ideas clearly and confidently in speech
Work confidently within a group
Able to express myself clearly in writing
Adapt successfully to changing situations & environments
Continue to learn throughout life