Контактная информация

Соискатель указал телефон, эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/4540293

Опыт работы

Business Development Manager

с 11.2018 по 09.2019 (10 месяцев)
NDA, Луцк (IT)

- Controlling all processes within the HR department;
- Team motivating;
- Managing daily tasks for the HR department;
- Organizing meetings between business partners and potential candidates;
- Looking for and managing ways which help to find suitable employees;
- Controlling the work schedule of employees;
- Developing strategic plans;
- Building and maintaining an effective management team.

Sourcer/Recruiter

с 09.2018 по 11.2018 (2 месяца)
NDA, USA (Recruiting and HR)

Identifying qualified external candidates for an employer looking to hire.
Providing quick, efficient talent leads.
Performing outreach that results in engagement from candidates if necessary.

Sales Manager

с 02.2018 по 09.2018 (7 месяцев)
WestAutoHub, Луцк (Sales)

- Helping customers to find, purchase vehicles abroad; - Contacting sellers over the phone, emails;
- Handling all documentation on behalf of the client;
- Ensuring the successful passage of customs control

Billing Specialist

с 02.2017 по 02.2018 (1 год)
ZoomSupport, Луцк (IT)

- Controlling/reducing refund rate;
- Making/updating workflow;
- Maintaining statistical and financial records;
- Setting and achieving sales and profit targets;
- Analyzing sales figures;
- Training and monitoring staff;
- Planning work schedules for individuals and teams; - Dealing with customer complaints and comments; - Addressing problems and troubleshooting.

Software support agent/ Customer Support Representative

с 09.2015 по 02.2017 (1 год 5 месяцев)
ZoomSupport, Луцьк (IT)

- Providing assistance to customers worldwide, mostly the USA; - 24/7 work with long-term clients;
- Handling emails, chats & outgoing phone calls;
- Managing clients' profiles/work in CRM;
- Dealing with customer complaints and comments;
- Performing remote control sessions to troubleshoot any issues regarding our software;
- Diagnosing and resolving technical problems;
- Building positive relationships and trust through open and interactive communication;
- Influencing customers, negotiating and building business relationships;
- Cooperating with internal departments (finance and sales teams).

Part attendant

с 05.2015 по 08.2015 (3 месяца)
Downtown Aquarium-Amusement Park, USA (Customer relationship management)

- Approaching customer;
- Providing with necessary information about our services and close areas;
- Managing playing areas.

Frontend/ Kitchen attendant

с 05.2014 по 09.2014 (4 месяца)
La Quinta Inn, USA (Hotel and restaurant industry)

- Approaching customers;
- Helping with booking related issues;
- Providing with necessary information about our service and close areas;
- Assisting during the breakfast time.

Образование

СНУ імені Лесі Українки

ІФтаЖ, англійська та польська мова та література, Луцьк
Высшее, с 2012 по 2018 (5 лет 4 месяца)

Знания и навыки

Знание языков

• Английский — продвинутый
• Польский — средний
• Украинский — свободно
• Русский — продвинутый

Дополнительная информация

Personal Qualities:
Responsible, Motivated, Open to change, Active, Initiative, Friendly, Flexible, Polite, Communicative, Organized, able to work independently and in the team.

I am a person who enjoys working in IT. Experienced sales manager as well as a customer support representative. Who likes helping people to get what they want.
Skilled in talent acquisition. Special ability to negotiate terms. Team-player and an enthusiastic go-getter. Outgoing individual with a pleasant personality.