Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/4738297

Опыт работы

Customer Support Hotline

с 02.2019 по 12.2019 (10 месяцев)
FRI-DOM Ukraine, Київ (Telecommunication services)

Input and processing of the current customer complaints
Communication with staff and management regarding complex legal and operational cases of the customer complaints
Communication with other operational partners (Vodafone, DHL) regarding urgent customer needs

Соuntry Manager for Germany

с 04.2018 по 01.2019 (9 месяцев)
Gino Cerruti, Київ (Production and sale of the evening and wedding dresses)

Communication with company's retailers in Germany
Research of the German market for the new possible retailers
SMM strategy generation for the German market using Facebook and Instagram

Communication manager

с 07.2017 по 03.2018 (8 месяцев)
TaxFree4U, Київ (Tax Refund Operator)

- contacted the existing prospects and made them into the clients
- requested sales invoices in the following countries: England, Germany, France, Spain and Italy
- prepared invoices and the documents related to the proof of sale in 5 languages: English, German, French, Spanish and Italian
passed quotas KPI's by 70,00 percent
- introduced new confirmation document - purchase confirmation document, that includes the receipts data and could be used in lieu of invoice in order to increase sales with Italian clients, who prefer not to use invoices
- recruited couriers in European countries to transport receipts as lost savings - alternative to mailing invoices, saving costs

Образование

Hohenheim University Stuttgart

PhD (International Monetary Economics), Stuttgart
Высшее, с 2006 по 2011 (5 лет)

PhD in social science (Monetary Transmission Mechanism in Ukraine)

European University Viadrina

Master of European Studies (Economics), Frankfurt Oder
Высшее, с 2002 по 2003 (9 месяцев)

National Economic University Kiev

Bachelor and Magister (International Economics and Management) Bachelor and M, Kiev
Высшее, с 1998 по 2003 (4 года 9 месяцев)

Знание языков

• Английский — свободно
• Немецкий — свободно
• Французский — продвинутый
• Испанский — средний
• Итальянский — средний
• Польский — начинающий