Віталій

Education&Courses:
2023 DHL refreshment trainings on insights for sales specialists
2021 DHL trainings on skills and insights for sales specialists
2018
DHL Cross functional curriculum in Brussel, Belgium; Student of Certified International Specialist Program (Physical Network/ IT Process/ Customs Expertise/ Customer Service)
2017
DHL Qualification seminar on dangerous goods delivery
2015 – 2016
Ecosoft Qualification seminars on goods for sales specialists
2014
Educational and training center «Navigator»: 1С for managers
2013 – 2011
Metro Qualification seminars on sales, complaints processing, communication skills
2012
British Council General English, excellent rate for Upper-intermediate level
2011 – 2006
Kiev National University of Trade and Economics, Faculty - Economics and Entrepreneurship, International Trade (Commercial operations), Master&Bachelor Degree

Employment:
Feb 2020 –
now
Field Sales Executive at DHL Express Ukraine
http://www.dhl.com.ua/
Main duties:
• Conduction of F2F meeting with customers (products presentation)
• Management of four DHL Regional Agents (Ukraine)
• B2B telephone sales execution (both warm and hot)

• Clients portfolio management with 150 + customers

• Agreement processing (from early negotiations to final sign off with retention onforward)

• Ad-hoc issues resolving – shipment damage, incorrect invoice, network failures

• Presentation of new services and proposals to potential clients
• Coaching of new employees

• Participation in DHL annual sales review conference

Main achievements:
• 2023 – gold award in Europe Sales League based on shipments and sales revenue KPIs for Jan-Oct 2023
• 2021 – the 2d place in Ukrainian Sales Champion Club based on shipments and sales revenue KPIs (52% revenue and 32% shipments growth vs PY)

Apr 2017 –
Feb 2020
Telephone Sales Executive at DHL Express Ukraine
http://www.dhl.com.ua/
Main duties:
• B2B telephone sales execution (both warm and hot)

• Clients portfolio management with 500+ customers

• Agreement processing (from early negotiations to final sign off)

• Conduction of F2F meeting with the customers (products presentation)

• Ad-hoc issues resolving – shipment damage, incorrect invoice, network failures

• Presentation of new services and proposals to potential clients
• Coaching of new employees

• Participation in DHL annual sales review conference

• Involvement in marketing national-wide projects as company representative
(2018-2017 Ukrainian Fashion Week)

Main achievements:
• 2018 – the 2nd place within Europe according to STP campaign (Shipment To Profile - smart discount management)

• 2018 - the 3rd place in Ukrainian Sales Champion Club based on shipments and sales revenue KPIs (41% revenue and 16% shipments growth vs PY)

Dec 2014 –
Jan 2017
Client Manager of Internet sales department at Ecosoft LLC (Dr Voda branch)
https://voda.com.ua/, http://www.ecosoft.ua/
Main duties:
• B2C telephone sales execution (both warm and hot, via web-page/ phone calls)

• Negotiations with clients

• On-going support of Key Accounts and HoReCa clients on services matters

• Preparation of Sales and Service Agreements, control over payments received

• Coaching of new employees

• Ad-hoc issues resolving in case of clients’ complaints

• Presentation of new services and new proposals to clients

• Reporting on orders/sales/clients/average market prices analysis to management

Main achievements:
• Successful implementation of new CRM tool

• Cooperation with WOG network with min # of complaints and personal sales turnover increase by about 15%

• Best achievements in sales results among sales team – July’2016

May 2013 – November 2013
Delivery operator of the project “Metro for Office” in Contact Center at METRO Cash & Carry Ukraine
https://www.metro.ua/
Main duties:
• Presentation to clients new services and proposals offered by the company as well as advising on existing products

• Sales execution

• Acceptance and processing of incoming orders - online or by phone

• Coordination of all issues between client and shipment department

Main achievements:
• Attracted a big number of customers for the new project Metro for Office through warm calls (+5%).

August 2011 – May 2013
Information material handler in Contact center at METRO Cash & Carry Ukraine
https://www.metro.ua/

• Support incoming calls at hotline

• Outgoing calls to clarify the data

• Sales execution

• Implementation of research calls

• Work with the Clients’ database

Main achievements:
• The best result in the sale of banking services during the joint project with Raiffeisen Bank Aval

Skills:
• B2B Sales
• B2C Sales
• Communication
• Supervision of 8+ people
• Languages: English (upper-intermediate), Ukrainian (native)
• Computer skills: Microsoft Office - advanced user/GoogleDocs
• Driving license: Category B, 15-year experience

Interests & Hobbies:
• basketball, skiing, ping-pong, football, travelling