Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/5090826

Дополнительная информация

Goal: implementation of acquired skills and further development.
Priorities: friendly team, prospects for growth and development, decent salary.

Professional and work experience:
• Management in the field of service of customer equipment (pre-sales, after-sales, warranty);
• Implementation of rules, regulations, standards; KPI control;
• Preparation of technical tasks, improvement of the management accounting system;
• Formation of a motivation system, development of a client-oriented team;
• Establishing long-term and mutually beneficial relationships with clients and partners;
• Result orientation, client focus, teamwork, ensuring procedures;
• Market analysis, commercial offers, fulfillment of purchase/sale plans.

2021 - 2023 - Head of Service and Warranty Department of the official dealer.
Production and economic activities, work with suppliers (solving technical issues, maintaining a warranty policy, organizing the import of spare parts), work with customers (processing of requests, solving warranty issues, selection of spare parts, consulting, calculation and planning of paid works, conclusion of contracts), ensuring whole/retail sales of spare parts, pricing, developing customer base, adjusting the account program, document management, business correspondence, budgeting etc.
Achievements: establishing processes and organizing efficient work; ensuring of budget; justification and improvement of the motivation system.

2019 - 2021 - Head of Service Department of the official dealer.
Service management, technical support for the service team, ensuring fulfillment of warranty directives by the dealer, sales support, work with suppliers and customers of the company to solve technical issues, business budgeting, document management etc.
Achievements: implementation of dealer service directives; project implementation of account and KPI determination with further automatizing of processes; budget optimization.

2012 – 2017 – Head of Technical Service; additional functions as a warranty specialist.
Organizing and management of service personnel activities, implementation of manufacturer's directives for the dealer, realization of sales plans, costing of services, spare parts selection, development of client base, control of financial indicators, reporting, document flow, business correspondence etc.
Achievements: KPI development; efficient activity of service department with stable KPI growth; fulfillment of the requirements for the Profit Build system by the dealer.

2006 - 2012 - Head of Laboratory of the NSC "IMEA" of the NAAS of Ukraine; project manager.
2003 - 2006 – Researcher; participation in research projects in the field of reliability and service technologies.

Higher technical education:
1994 - 1999 – VSAI, engineer-mechanic (with honors);
2000 - 2002 – post-graduate study at the NSC “IMEA”; PhD; Senior Researcher.
2012 - 2017 – trainings "Client-oriented service", "Key indicators in service field", "Practical communication with customers", "Strategic and operational planning" etc.

Knowledge and skills:
•organization of personal working process
•planning and management of activity subdivision
•setting tasks, analyzing information, finding a rational solution
•work with technical documentation, spare parts catalogs
•confident PC user: MS Office, 1C: 8.3, BAS
•Ukrainian, Russian, English (intermediate)
•driving license class B, C; experience more than 15 years

Personal qualities:
responsible, organized, multitasking, stress-resistant, emotionally balanced, diplomatic, have analytical skills, capable of learning, have a desire to develop, constructive in relationships, decent, integrity, creative, pro-active and motivated.