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Опыт работы

Project Manager

с 03.2020 по 09.2020 (6 месяцев)
Cultural Project, Київ (Cultural Tourism)

- design a new product within the organization (create the detailed thematic programs, calculate the prime costs of the product), outline the concept, mission, vision and values of the product (make a presentation of the identity and uniqueness of the product);
- assist in the definition of project scope and objectives, involving all relevant stakeholders;
- calculate and manage the project budget (making an accurate planned budget needed for the project startup);
- create schedule and project timeline, define tasks and accordingly develop a detailed action plan to monitor and track progress;
- plan project resources, collect and manage project team;
- make a business plan for 2 years to return the investments, deliver 2 potential variants on ROI;
- manage constant communications with the stakeholders of the project;
manage project execution during trial period (trial art travel to Belgium with group of 10 art amateurs), monitor and control process and budget, evaluate the performance, debrief the shortcomings with the team;
- create and maintain comprehensive project documentation.

Sales Executive

с 08.2019 по 06.2020 (10 месяцев)
Hilton Kyiv, Київ (Hospitality)

- design and implement a strategic sales plan that expands company's customer base and ensure it's strong presence
- build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
- identify emerging markets and market shifts while being fully aware of new products and competition status
- provide steady development of client base
- make deep analysis of the market dynamics and proceed with strategies
- acheive targets and KPI

Groups, Conferences & Events Sales Executive

с 11.2018 по 08.2019 (9 месяцев)
Hilton Kyiv, Київ (Hospitality)

- create and implement a sales plan with strategies to achieve budgets and sales targets
-initiated the crucial need in demand calendar which later became a basic tool of micromanagement within all sales managers
- offered the way for recording sales activities to creat the history of hunting the accounts.
- conduct site inspections
- administrative duties including compiling proposals and contracts, maintaining a database, regular sales reports and end of month reporting
- assist other areas of the department when required such as event coordination, event orders, invoicing and general day-to-day duties

Deputy General Manager

с 01.2012 по 09.2018 (6 лет 8 месяцев)
Hotel Ukraine, Луцьк (Hotel Industry)

- successfully manage hotel facilities (125 rooms, 2 conference-halls, restaurant and fitness center) at all levels;
- design and build hotel management structure from 0-level, including implementation of new positions of marketing manager and conferences & events manager;
- manage team of 86 members using the latest macromanagement techniques to achieve the most efficient B2P (business to people) operating model;
- reinvent branding strategies from 3* hotel to niche business class hotel and accordingly, develop strategic action plans to drive measurable sales revenue by pro-actively contracting all potencial companies;
- yearly set action plans, pricing strategies and financial objectives with quarterly updates
- increase general KPI of hotel revenue by plus 7% during the first year of management
- propose and implement strategies in extra-services sales (conference venues, catering) and accordingly, achieve + 400% increase of conferences & events KPI;
- manage and develop relationships with key internal and external stakeholders, providing financial and statistics reports, calculate hotel occupancy rate;
- propose and implement effective marketing strategies to maximize conference-halls' occupancy;
- deal with maintenance issues, shortages in staff or equipment, renovations and proactively design new comfortable office for team managers and new conference venue;
- create and manage customer loyalty program

Reservation Sales Agent

с 09.2011 по 01.2012 (4 месяца)
Hotel Ukraine, Луцьк (Hotel Industry)

answer telephone and email inquiries in a timely manner, consistently offering professional, friendly and engaging service
- process reservations by mail, telephone, fax, from OTA or travel agencies with accurate information to ensure we exceed Guest’s expectations
- communicate reservation/cancellation/modification information to the front desk, update and check reservations ensuring a flawless check in and checkout process
- open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website, make sure that information is kept up to date.
- aware of all front office procedures and assist with reception duties when required
- assist Guests regarding hotel facilities in an informative and helpful way
- arrange accommodation and activity requirements for leisure, corporate and wholesale Guests
- cooperate, coordinate and communicate with all other departments to ensure highest level of Guest service is maintained and the maximum profit is generated
- ensure revenue is maximized by up-selling guest rooms, through selling the right room to the right Guest
- tracks future room availabilities on the basis of reservations, develop room revenue and occupancy forecasts
- generate corporate customer invoices/foreign exchange invoices, check advanced payments
- build conference&banquet department, identifying new business and targeting the right markets
- propose and implement effective marketing strategies to maximize conference-halls’ occupancy and suggestive sellings
- make bookings for catering, accommodation, transport and excursions
- organize, confirm, process, and conduct all customers’ reservations, requests, changes and cancellations concerning conference service
- retrieve and organize banquet event orders
- review all group resumes and group meeting requirements and organize into chronological order
- handle multiple accounts and priorities, to ensure the successful completion of all job duties and client responsibilities

Personal Assistant

с 07.2011 по 09.2012 (1 год 2 месяца)
Volyntorghlib, Луцьк (Hotel Industry)

- manage diaries and organise meetings and appointments, often controlling access to the executive
- act as a first point of contact: dealing with correspondence and phone calls
- deputize for the manager, making decisions and delegating work to others in the manager's absence
- translate English documents to Ukrainian/Russian

Образование

Lesya Ukrainka East European National University

Foreign Languages Department, Луцьк
Высшее, с 2006 по 2011 (4 года 9 месяцев)

Master's degree with Honor СпециализацияEnglish Language and Literature Средний баллA LEVEL (95)
Даты начала и окончания или ожидаемый год окончания 2006 – 2011

*graduated in English Language and Literature with Honour
* defended Master's Paper with theme "Pragmatic Peculiarities of Address as a Marker of Asymmetry in Communication"
* 5\2011 - participant of international conference
* have articles in university scientific journals

Дополнительное образование и сертификаты

Certificate of Completion of Interactive Opera PMS Online Course, Reception Academy, London (United Kingdom)

2018

Restaurant Management HORESpro

2018

«Corporate Culture Development» Kyiv Mohyla Business School

2017

«Strategic Marketing» Kyiv Mohyla Business School

2016

«Executive Development Program "School of Service"» Kyiv Mohyla Business School

2015

Hotel Organisation, PUM Training

2012

University of Virginia, Darden School of Business "Fundamentals of Project Planning and Management"

2020, 1 month

Initiating and Planning Projects

University of California, Irvine

Budgeting and Scheduling Projects, University of California, Irvine Division of Continuing Education, USA

2020

Managing Project Risks and Changes, University of California, Irvine Division of Continuing Education, USA

2020

Marketing analytics: Know your customers, Macquarie University (Macquarie Business School), Sydney

2020

Знания и навыки

Знание языков

• Английский — свободно
• Украинский — свободно
• Русский — свободно
• Немецкий — начинающий
• Итальянский — начинающий