Vadym

Контактная информация

Соискатель указал телефон, эл. почту и Instagram.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/5160858

Опыт работы

Technical Support Specialist/Billing manager

с 03.2019 по наст. время (5 лет 2 месяца)
DSM tool, Harakefet (Dropshipping software)

•Head of the cancellations, refunds/returns and billing issues department.
•Managed customer feedback and support requests through multiple vectors including email, ticketing system and various social networking outlets.
•Analyzed customer accounts and advised members how to run their businesses successfully.
•Determined, documented and disseminated Customer Support policies and procedures.
•Assisted development and quality assurance teams with version updates including finding and replicating software bugs and testing new pre-release versions.
•Worked closely with the technical department to resolve client trouble tickets.
•Continually work with other department heads and managers to increase overall productivity across the organization with the overall goal of increasing customer satisfaction.
•Maintained a full Support Knowledge Base and customer-facing Frequently Asked Questions (FAQs).
•Reviewed and analyzed competitors proposals, and developed counter proposals.
•Analyzed issues to identify troubleshooting methods needed for quick remediation.
•Suggested software and hardware modifications to reduce lag time and improve overall speed.
•Monitored systems in operation and quickly troubleshot errors.
•Recorded and maintained relevant notes for each client and work order.
•Resolved 45+ technical support inquiries per day.
•Assisted customers in identifying issues and explained solutions to restore service and functionality.
•Maintained and updated end-user customer service database.
•Patiently walked individuals through basic troubleshooting tasks.
•Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
•Explained technical information in clear terms to promote better understanding for non-technical users.

Sales Consultant Representative

с 02.2018 по 11.2018 (9 месяцев)
Mobile Technology Park, Kherson (Sale and repair of computer equipment)

•Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
•Developed and delivered engaging sales presentations to convey product benefits.
•Expanded customer base and boosted profit within product line.
•Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
•Increased sales by offering advice on purchases and promoting additional products.
•Determined problem areas and resolved issues related to profitability and business objective achievement.

Deputy Chief of Staff

с 11.2015 по 04.2017 (1 год 5 месяцев)
Armed Forces of Ukraine, Lviv (Military base)

Record keeping, work with documents, reports, creating a schedule of classes

Образование

Kherson National Technical University

Cybernetics and systems engineering, specialist in computer systems and networks, Kherson
Высшее, с 2015 по 2016 (1 год)

Tavria State Agrotechnological University

Faculty of Engineering and Computer Technology, Computer Science, Melitopol
Неоконченное высшее, с 2013 по 2015 (2 года)

Дополнительное образование и сертификаты

SkillUp/Q&A testing

2020, 2 місяця

Знания и навыки

Знание языков

• Украинский — свободно
• Русский — свободно
• Английский — продвинутый

Дополнительная информация

Highly qualified Customer Support Manager with experience in the industry.
Customer focused and fanatical about providing the end users high quality service and support to ensure that they have the best experience possible.
EF SET Certifcate - https://www.efset.org/cert/3BDRzH