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Знания и навыки

Дополнительная информация

Antonina Kolyada
Nationality: Ukrainian
Date of Birth: 15 May 1986
E-mail: [открыть контакты](см. выше в блоке «контактная информация»)
Phone: [открыть контакты](см. выше в блоке «контактная информация»)

Career Objective

Seeking a challenging career that leads to further growth of the organization and my professional
skills and be a part of the team that excels in work to words, strives for the better growth of
the organization and provide me with the opportunity to be an asset to the company.

Skills
 Excellent customer service delivery  Quick Adaptability
 Working under pressure  Excellent communication skill
 Multitasking ability  Team Work
 Self-Motivated Personality  MS Office

Professional Experience

OPERA TRADING CO.LLC DUBAI
VAO CONCEPT STORE, CITY WALK
Sales Associate, 21/03/2018 – 29/12/2018

Selected Responsibilities:

• Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and
following up on customers' requests
To represent brands like Fendi , Versace, Alexander McQueen , Dior, N21, Alexander Wang, Cloe, Giuseppe
Zanotti, Marni, Sergio Rossi, Mira Mikati, etc.
• Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves
are kept clean and tidy at all times in alignment with the brand's image and coordination standards

AZADEA GROUP, DUBAI, UAE
ZARA STORE, THE DUBAI MALL
Sales Associate, 03/08/2016 – 28/02/2018
Selected Responsibilities:
• Greet customers, offer assistance and serve them in order to ensure their needs are
answered in a timely manner and in compliance with quality and customer service standards

• Provide exceptional customer service by performing up-selling, cross-selling, suggesting
alternatives and following up on customers' requests

• Responsible For Shoes department, receive and controls shipments, Check selling reports
and Make Action plans by it results, merchandizing

• Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor
and shelves are kept clean and tidy at all times in alignment with the brand's image and
coordination standards

BYBLOS HOSPITALITY GROUP, DUBAI, UAE
BYBLOS HOTEL. TECOM
British Pub "Crown and Lion"
Bartender, 09/2013 – 03/2016
Selected Responsibilities:
• Take orders from the guests for food and beverages;
• Serving food and beverages to the guests;
• Check with customers to ensure that they are enjoying their meals and drinks and take
action to correct any problem.
• cash handling ( when processing the check)

Education
NIZHYN STATE UNIVERSITY, NIZHYN, CHERNIGOV REGION, UKRAINE
Pedagogical Faculty, 2004-2009
 Teacher of English Language( Bachelor)
 Languages: Ukrainian(Fluent) ,Russian (Fluent), English (Fluent)