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Опыт работы

Customer Support Manager / Team Lead

с 07.2017 по 03.2026 (8 лет 9 месяцев)
"Kvinto plus", Київ (Автобізнес та автосервіс)

- Lead customer support and technical Service team
- Customer and technical support (B2B, B2C)
- Support Mobileye/Movon ADAS and fleet management systems.
Intelligent dash cams AI, Driver assistance systems (ADAS), Driver monitoring system (DMS), IoT devices
- Account administration in Fleet Management systems Geotab (USA) and Ituran (Israel), Lytx Surfsight (USA). /Safety, Eco driving, Fuel data and transactions, Routing, Dispatching, Maintenance, Refer monitoring, Tachograph, ELD/HOS, etc.
- Operator Online Video Telematics Platform/ Surfsight/ CCTV
- Manager for working with foreign partners and suppliers
- Conducted customer training, presentations, and maintained knowledge base/FAQ.
- Reported bug-reports and coordinated API integrations.
- Support software Zendesk/Helpdesk
- Billing support agent
- Research and Developnemt (R&D) new modules

Operator of Secure Operations Center

с 03.2016 по 06.2017 (1 год 4 месяца)
"Autoconnex", Київ (Автобізнес та автосервіс)

•Monitored satellite anti-theft and GPS tracking systems (24/7 operations). / Porsche Car Connect
•Responded to theft and crash alerts, coordinated breakdown and roadside assistance.

Operator call center

с 11.2014 по 05.2015 (7 месяцев)
Adelina Call Center & BPO, Київ (Телекомунікації, зв'язок)

- operator call-centre incoming/outgoing line
- customer care support of online stores

Engineer of Technical Support

с 02.2005 по 06.2014 (9 лет 5 месяцев)
"Romsat"", Київ (Телекомунікації, зв'язок)

- Customer and technical support (B2B, B2C)
- Technical support for DVB-T2, IPTV, satellite and cable equipment.
- Setup and testing of headends, decoders, IPTV servers.
- Conducting testing, technical training, and pre-sales preparation of equipment.
- Repair and modernization of measuring instruments and client equipment.
- Installation and configuration of satellite and cable systems at customers.

Образование

National technical university of Ukraine "Kyiv Polytechnic Institute"

Branch ITS / Bachelor’s Degree in Electronics and Telecommunications Engineering, Київ
Высшее, с 1997 по 2003 (6 лет)

Technical lyceum of "Kyiv Polytechnic Institute", Railway branch

Engineer economist, Київ
Высшее, с 1995 по 1997 (2 года)

Дополнительное образование и сертификаты

EF SET Certifi cate (B1 Imtermediate)

2026

EFSET

2026
Сертификат

Знания и навыки

• Customer & Technical Support (B2B
• B2C)
• Team Leadership & Training
• API Integrations
• Automotive Telematics & GPS Security Systems
• DVB-T2 / IPTV / Satellite / Cable Networks
• Network Equipment Setup & Troubleshooting
• Bug Reporting & Vendor Communication
• Testing & Configuration of Mobile Applications (Vehicle Security
• • CRM (Asteril CRM
• Microsoft dynamics 365 )
• Service Desk-системи (Zendesk/Helpdesk)

Знание языков

• Английский — средний
• Украинский — свободно

Дополнительная информация

Key Skills
•Customer & Technical Support (B2B, B2C)
•Team Leadership & Training
•CRM & Service Desk Systems
•Fleet Management Systems
•API Integrations
•Automotive Telematics & GPS Security Systems
•DVB-T2 / IPTV / Satellite / Cable Networks
•Network Equipment Setup & Troubleshooting
•Bug Reporting & Vendor Communication
Additional information
•Advanced PC/ Software/hardware user, moderator technical forums

•Driving License: Category B.