Контактная информация

Соискатель указал эл. почту, адрес и Instagram.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/5770899

Опыт работы

Order Manager

с 09.2021 по наст. время (2 года 8 месяцев)
Livingston Research, Київ (Education and science)

-Management of teams that will perform work for clients
-Order lifecycle monitoring: from the moment the customer writes to us for the first time and to the moment he receives the same order
-Providing instructions and guidelines for improving the work process
-Manual distribution of problematic orders among freelancers
-Resolving various writers’ concerns starting via system messages, email, Skype, and phone calls.

Customer Support Team Leader

с 03.2021 по 07.2021 (4 месяца)
Livingston Research, Київ (Education and science)

- monitoring the KPIs of the team, the quality of service, and the correctness of responses to customers;
- conducting mentoring sessions to the newly hired customer support agents
- creating a healthy climate in the team and increasing productivity;
- managing the support team and providing assistance to resolve complicated cases on the shift;
- creating a work schedule for the support team (~120 team members)

Customer Support Representative

с 02.2020 по 08.2021 (1 год 6 месяцев)
Livingston Research, Київ (Education and science)

- Communicating with customers through various channels
- Processing orders, forms, applications, and requests
- Delivering superior Customer Service while managing multiple chat sessions simultaneously
- Investigating customer’s problems and finding solutions to resolve issues

Образование

КНУ ім. Тараса Шевченка

Інститут філології, переклад з англійської та іспанської мов, Київ
Неоконченное высшее, с 2018 по 2022 (4 года)

Знания и навыки

Знание языков

• Английский — продвинутый
• Испанский — средний
• Украинский — свободно
• Русский — свободно