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Опыт работы

Quality Assurance Manager - SME

с 09.2018 по наст. время (5 лет 8 месяцев)
Teleperformance, Киев (Telecommunications and networking)

Control and improvement of the internal communications system in the department. Observing the implementation and ensure the efficiency of inspection and Q systems. Gather and organize statistical quality data and analyze data to identify problematic areas for further improvement. Evaluation of communication of managers with customers through different channels. Analysis of audio calls, chats and e-mails. Coaching the staff in accordance with needs in order to ensure compliance with quality standards. Preparation of internal and external reports for the partner (GLOVO)... Using internal CRM systems and JIRA.

Advertising Manager

с 12.2017 по 09.2018 (9 месяцев)
ITMED, Киев (Business Services)

Consultations of potential clients on the company's services for the purpose of cooperation, Meetings with the client, conclusion of contracts, Cooperation with clients or partners of the company. Work in the CRM system

Head of Georgian department

с 11.2016 по 08.2017 (9 месяцев)
Quintessentially Ukraine, Киев (Business Services)

Management of the project on servicing VIP clients of Georgian banks. Concierge service.

Project Manager

с 12.2014 по 09.2016 (1 год 9 месяцев)
Initia Events, Киев (Business Services)

Project management in Georgia: the active search of clients, preparation of commercial proposals, negotiations, the conclusion of contracts; communication with the customer (coordination of plans, deadlines, requirements, budgets); participation in the process of selling and entering into contracts (including tenders); post-maintenance customers and additional sales.

Director

с 11.2007 по 12.2009 (2 года 1 месяц)
“Uspex-Georgia” Ltd., Tbilisi (FMCG (non-edible))

Monitoring sales activity, Looking at ways to improve sales productivity, Monitoring financial activities. Maintaining and developing a corporate image and reputation. Planning and implementing sales and customer retention and development, Managing logistics operations.

Deputy Financial Manager, Logistic Manager

с 05.2007 по 06.2014 (7 лет 1 месяц)
NGO "Children of Georgia", Tbilisi (Non-Profit Organizations)

Reporting to Finance Manager. Managing documentary support for procurement (tender documents, conclusion agreements, supporting documents, etc.). Supervise all logistical activities of the organization, Control Purchase Orders, Negotiate with suppliers, management of vehicles, document and record management, Budgetary-statistical data Processing, calculation and payment of wages, participating in advocacy and legislation revision NGO run working groups.

Logistic Manager, Deputy Financial Director

с 02.2006 по 05.2007 (1 год 3 месяца)
“Transparency International Georgia”, Tbilisi (Non-Profit Organizations)

Budgetary-statistical data processing, report to Finance Manager. Managing documentary support for procurement (tender documents, conclusion agreements, supporting documents, etc.). Supervise all logistical activities of the organization, Control Purchase Orders, Negotiate with suppliers, management of vehicles, document and record management, participating in advocacy and legislation revision NGO run working groups.

Advertising Department Manager

с 02.2004 по 02.2006 (2 года)
“Akhtel” Ltd., Tbilisi (Telecommunications, Communications)

Mass media relations
Public relations
Advertising campaign planning and publication

Marketing Manager

с 09.2001 по 02.2006 (4 года 5 месяцев)
“Akhali Kselebi” Ltd., Tbilisi (Telecommunications, Communications)

Mass media relations
Public relations
Advertising campaign planning and publication
Budgetary-statistical data processing

Образование

Tbilisi Political Academy

Jurisprudence, Bachelor of legal sciences, Tbilisi
Высшее, с 2002 по 2004 (1 год 9 месяцев)

Tbilisi State Medical University

Military Medicine, Military Medical Doctor of General Practice, Tbilisi
Высшее, с 1994 по 2001 (6 лет 9 месяцев)

Дополнительное образование и сертификаты

Caucasus Academic Centre (CAC) - Human Resources Administration

2007, 3 months

Caucasus Academic Centre (CAC) - Marketing

2006, 3 months

Caucasus Academic Centre (CAC) - Business Administration

2005-2006, 6months

Знания и навыки

Знание языков

• Английский — выше среднего
• Русский — свободно
• Украинский — средний
• Грузинский — свободно

Рекомендации

Nachkebia Jaba

Nachkebia Jaba

UNICEF, Children of Georgia

Дополнительная информация

Driving license: B; C;

Lieutenant of Medical Service