Контактная информация

Соискатель указал телефон , эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/6132741/

Опыт работы

Marketing assistant

с 11.2025 по наст. время (9 месяцев)
NDA, Дистанційно (Маркетинг, реклама, PR)

• Prepare materials for marketing campaigns (email, SMS, push, scripts etc.);
• Assist with the launch and monitoring of marketing campaigns;
• Coordinate with design and content teams to develop campaign materials;
• Ensure marketing materials remain accurate and up to date;
• Track campaign performance metrics (open rate, CTR, conversions);
• Prepare regular marketing reports;
• Collaborate with other departments, including sales, support, and the call center.

Customer support representative

с 06.2020 по наст. время (6 лет 2 месяца)
AllDigitalAds, Київ (IT)

• Reply to customer questions via email;
• Reviewing of the content submitted by users based on the company’s pre-set rules or content standards;
• Advise on company information.

Customer Service Assistant

с 01.2018 по 03.2020 (2 года 3 месяца)
LoveCrafts Ukraine, Київ (Telecommunications and networking)

• Resolve product or service problems by clarifying the customer's complaint;
• Identify and assess customers' needs to achieve satisfaction;
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution;
• Follow communication procedures, guidelines, and policies;
• Resolve customer complaints via phone, email, chats;
• Assist with placement of orders, refunds, or exchanges;
• Advise on company information;
• Take payment information and other pertinent information such as addresses and phone numbers;
• Place or cancel orders;
• Answer questions about warranties or terms of sale;
• Handle changes in policies or renewals;
• Responding to reviews - Feefo, App Store.

Secretary of General Manager

с 07.2016 по 01.2018 (1 год 7 месяцев)
LLC “Huawei Ukraine”, Київ (Telecommunications and networking)

•Receive, direct and relay telephone messages and mail
•Organisation of business trips (flight tickets, visa, pick up, hotel)
•Direct the general public to the appropriate staff member
•Maintain the general filing system and file all correspondence
•Assist in the planning and preparation of meetings and conferences
•Maintain an adequate inventory of office supplies (ordering of stationery and other goods to the office)
•Respond to public inquiries (booking of the hotels for business trips, ordering of taxi, etc)
•Type confidential documents

Senior Sales Assistant

с 11.2013 по 12.2015 (2 года 2 месяца)
“Harvey Nichols” Al Tayer Group, Dubai (Retail)

• Knowledge of the products and updates fashion trends.
• Understanding the customer's needs.
•Merchandising and rotating inventory of stock.
• Reaching the targets and goals set for the department.
•Monitoring team's performance and motivating them to reach targets.
•Analysis of daily sales, understanding the best moving items and slow-moving items.
•Reporting to senior managers.

Crew Member

с 12.2012 по 05.2013 (6 месяцев)
Carnival Cruise Lines, Miami, FL, USA (Туризм)

•Providing information to guest inquiries; coordinating all guest requests for special arrangements or services.
•Participating in weekly Lifeboat drills set by US coastguard standards.

Образование

Zhytomyr State University named after Ivan Franko

Philology, Житомир
Высшее, с 2008 по 2012 (4 года)

Знания и навыки

• Zendesk
• Magento
• MS Dynamics NAV
• MS Office

Знание языков

• Английский — свободно
• Украинский — свободно