Надежда

Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/6190008

Опыт работы

Customer support representative

с 08.2021 по 09.2022 (1 год 1 месяц)
J2 Global, Одесса (IT)

Promotion to Customer Support Agent, SMTP.com.

- Working on a daily basis on Saleforce cases, chats and calls, regardless of the issue.
- Providing constant assistance in training new Support Agents

Customer support representative

с 06.2020 по 08.2021 (1 год 2 месяца)
J2 Global, Одесса (Customer support)

- work with IContact, in the message review team;
- Filter emails for phish attempts, spam, etc.

Customer support operator

с 05.2018 по 03.2020 (1 год 10 месяцев)
E-Service Ltd, Одеса (Оптовая торговля, грузоперевозки)

Worked with customers and retailers in USA mostly (phone, email, CRM). Increased sales while working at customer support. Became the head of the sales department since Jan, 2019

Personal assistant, volunteer, interpreter

с 12.2016 по 10.2019 (2 года 10 месяцев)
Express Kindness, Charity fund, Одеса (charity)

Worked on relations and partnership with foreign sponsors to provide internally displaced people from Donbass with humanitarian aid.

Reception Manager

с 04.2015 по 12.2016 (1 год 8 месяцев)
Hotel "Frapolli", Одеса (Tourism)

Образование

Gorlovka State Pedagogical Institute of Foreign Languages

Teacher of English, Literature and Russian – Master Degree, Горлівка
Высшее, с 2008 по 2013 (4 года 9 месяцев)

Знания и навыки

Знание языков

Английский — свободно

Дополнительная информация

HIGHLIGHT SKILLS
•Problem solving, good at handling objections
•Reasonably experienced in customer service and sales
•Quick learner, able to absorb a large amount of info in short time
•Career-oriented, motivated