Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/6249779/

Опыт работы

Guest Relations

с 02.2025 по 05.2026 (1 год 4 месяца)
Le Royal Meridien Beach Resort and Spa, Dubai (Готельно-ресторанний бізнес)

•Welcomed and ensured an excellent customer experience for guests.
• Managed and fulfilled guest requests promptly, maintaining high
satisfaction.
• Recommended and booked local attractions, restaurants, and activities
based on guest preferences.
• Handled guest complaints efficiently.
• Organized amenities and services to enhance guest comfort and
convenience.
• Trained new team members to ensure consistent service quality and
operational efficiency.

Guest Relations

с 03.2023 по 10.2023 (8 месяцев)
Six Senses Kaplankaya Resort, Akbuk,Turkey (Готельно-ресторанний бізнес)

•Welcomed and ensured an excellent customer experience for guests.
• Managed and fulfilled guest requests promptly, maintaining high
satisfaction.
• Recommended and booked local attractions, restaurants, and activities
based on guest preferences.
• Handled guest complaints efficiently.
• Organized amenities and services to enhance guest comfort and
convenience.
• Trained new team members to ensure consistent service quality and
operational efficiency

Оператор,First Calls Assistant, Turkish Airlines

с 10.2020 по 01.2022 (1 год 4 месяца)
Global Bilgi, Харків (Телекомунікації, зв'язок)

•Answered passenger inquiries and processed ticketing transactions.
• Trained and supported new employees during the first calls.
• Delivered high-quality service under pressure

Оператор

с 11.2019 по 03.2020 (5 месяцев)
МАУ, Харків (Телекомунікації, зв'язок)

•Answered passenger inquiries and processed ticketing transactions.
• Trained and supported new employees during the first calls.
• Delivered high-quality service under pressure

Образование

ХПІ

Перекладач з англійської мови, Харків
Высшее, с 2018 по 2022 (4 года)

Знания и навыки

• Здатність до навчання
• Відповідальність
• Продуктивність
• Комунікабельність
• Адаптивність
• Дисциплінованість
• Стресостійкість

Знание языков

• Английский — продвинутый
• Украинский — свободно
• Немецкий — начинающий