Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/6404439/

Опыт работы

Customer Support Specialist of I department

с 06.2020 по наст. время (6 лет 2 месяца)
WebHelp Київ, Киев (Air transportation)

1. Supporting passengers via phone/chat
2. Working with tickets on CSP platform
3.Booking/adjusting/cancelling tickets
4.Providing excellent customer service
5. Following KPI performance indicators
6.Ability react fast in stressful situations.

Customer Support Agent

с 01.2020 по 05.2020 (5 месяцев)
Runway BPO, Киев (Air transportation)

1. Supporting passengers via phone/chat
2. Working with tickets on CSP platform
3.Booking/adjusting/cancelling tickets
4.Providing excellent customer service
5. Following KPI performance indicators
6.Ability react fast in stressful situations.

Customer Support Agent

с 07.2018 по 12.2019 (1 год 6 месяцев)
Runway BPO, Львов (Air transportation)

1. Supporting passengers via phone/chat
2. Working with tickets on CSP platform
3.Booking/adjusting/cancelling tickets
4.Providing excellent customer service
5. Following KPI performance indicators
6.Ability react fast in stressful situations.

Waitress/Barkeeper

с 01.2018 по 01.2018 (меньше месяца)
DO&CO Austria, Bad Miteldorf (Austria) (Hospitality Service in VIP Area)

1. Welcoming and accompanying customers to their tables
2. Presenting menu and providing detailed information as requested.
3. Preparing tables for customers by installing tablecloths, cutlery and glassware.
4. Providing order details to kitchen staff
5. Professional food and beverage service.
6. Professional wine service.
7. Communicating with clients in foreign languages

Waitress/ Team Lead

с 06.2016 по 07.2016 (2 месяца)
DO&CO Austria, Paris (Hospitality service on UEFA EURO 2016)

1. Welcoming and accompanying customers to their tables
2. Presenting menus and providing detailed information as requested.
3. Preparing tables for customers by installing tablecloths, cutlery and glassware
4. Providing order details to kitchen staff
5. Professional food and beverage service
6. Table cleaning
7.Professional wine service
8. Providing service to customers in foreign languages
9. Working at bar
10. Providing trainings for volunteers (beginners in hospitality service)
11. Controlling and organizing

Waitress

с 01.2016 по 01.2016 (меньше месяца)
DO&CO, Bad Miteldorf (Catering)

1. Welcoming and accompanying customers to their tables
2. Presenting menus and providing detailed information as needed
3. Preparing tables for customers by installing tablecloths, cutlery and glassware
4. Providing order details to kitchen staff
5. Professional food and beverage service
6. Professional wine service

Видеограф

с 06.2014 по наст. время (12 лет 2 месяца)
Freelancer, Киев (Съемка и монтаж)

Образование

Tourismusschulen Bad Gleichenberg

Tourism and Leisure Industry, Bad Gleichenberg in Austria
Среднее специальное, с 2015 по 2018 (3 года)

* Digital marketing with a focus on tourism
* Company foundation, company management
* Start-ups & innovative business models
* Innovation management
* Management Training & Leadership
Hospitality and Tourism Management
* Digital trends in tourism
* Sustainability & Green Tourism

Дополнительное образование и сертификаты

Concierge and receptionist course

2 years (2016-2018) in Austria. Honors degree

Adobe Premiere Pro Editing Course

2019, 3 months

Знания и навыки

• Adobe Premiere Pro
• MS Office
• Windows
• Adobe
• Відеомонтаж
• Google Ads
• SMM
• Маркетинг
• Гра на гітарі
• Готування
• Спорт та правильне харчування
• CSP skill
• Typewriting
• Adobe Premiere Pro editing
• Video mounting
• After Effects editing

Знание языков

• Английский — продвинутый
• Украинский — свободно
• Немецкий — начинающий
• Испанский — начинающий

Дополнительная информация

https://youtu.be/d1jkPXPRZ8c