Khodi

Контактная информация

Соискатель указал телефон , эл. почту, адрес и Facebook.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/6494437

Опыт работы

Account manager

с 04.2023 по 06.2023 (2 месяца)
Obre, Lviv (Public and business services)

Supervising Accounts Payable Team: Overseeing and managing a team responsible for processing and recording accounts payable transactions, ensuring accuracy and adherence to established procedures.

Invoice Processing: Reviewing and verifying invoices, purchase orders, and expense reports for accuracy, completeness, and compliance with company policies and procedures. Resolving any discrepancies or issues that arise.

Payment Processing: Coordinating and managing the payment process, including the timely and accurate processing of payments to vendors and suppliers. Ensuring that payments are made within agreed-upon terms and that discounts or credits are properly applied.

Call center agent

с 03.2021 по 05.2022 (1 год 2 месяца)
Orthodontic experts, Lviv (Medicine, pharmacy)

Answered 50-100 calls per day , providing expeditious customer support with a professional, friendly, and patient attitude, proactively memorized company products and services, completed customer insight reports, and input data.
Collected clients information such as name, address, phone number and the nature of the request for over 300+ clients per week.
Also received a 5-star customer satisfaction rating through voice, chat, and email communications by listening and resolving issues guiding clients through step-by-step solutions, and also politely addressing any customer complaints, escalating to management when necessary.

Sales representative

с 01.2021 по 05.2021 (4 месяца)
Rent to own, Lviv (Real estate)

Carefully collected information such as phone numbers, address, email and nature of the request for over 250-300 clients per week. Processed over 50-70 calls per day, professionally resolving complaints in a friendly manner, troubleshoot technical issues with customers step by step to ensure first call resolution metrics were exceeded every month.
And also built trust with clients resulting in an average customer satisfaction survey score of 98%.

Образование

Danylo halytski medical University

Medicine, Lviv
Высшее, с 2020 по 2026 (5 лет 9 месяцев)

Medical student

Знания и навыки

Знание языков

Английский — продвинутый

Дополнительная информация

Excellent communication skills, both verbally and in writing, are necessary to interact with customers and meet their needs. strong active listening abilities to comprehend customer issues and offer suitable solutions.the capacity to handle challenging customer situations or escalations while remaining composed and sympathetic. demonstrated capacity to meet or exceed important performance indicators, such as response times and customer satisfaction scores. capable of prioritizing tasks and multitasking to serve customers quickly and effectively. Understanding the available goods and services to give accurate information and upsell when necessary. knowledge of working in cross-functional teams to solve challenging customer problems.