Контактная информация

Соискатель указал телефон, эл. почту и Facebook.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/6567954

Опыт работы

Business analyst

с 09.2020 по наст. время (3 года 8 месяцев)
startup, Киев (Public and business services)

Main responsibilities:
Competitors analysis;
Requirements documentation (user stories, acceptance criteria);
Creating mackaps in Miro;
Development and writing of documentation;
Working with customer requirements, conducting questionnaires and
interviewing stakeholders.

Head of customer service

с 12.2012 по наст. время (11 лет 5 месяцев)
Фитнес клуб Подолский, Киев (сфера услуг)

Results and achievements:
• Systemizied theworkof administrators
• Developed the department's budget (for the first time in
company's history)
• Developed a project to automate business processes using CRM
system
• Formed and automated budget for cost allocation of the customer
service department
• Coordinated the project of business processes automation of a
fitness club using the new CRM system"1C fitness" • Coordinated to reorganize the company's business processes has
been launched to study their impact on the company's stakeholders
• I was engaged in sales for 4 years

Образование

Kyiv National Economic University named after Vadim Hetman

Master of business administration, Киев
Высшее, с 2018 по 2020 (2 года 2 месяца)

I studied operational management, Lean methodology (developed a project warehouse stocks based on the company), finance, project management, course on HR manager.

Дополнительное образование и сертификаты

Course Change Managers ChangeImpulse ACMP QEP

2019

Basic Facilitation Skills Course School of Constructive Conflict

2020

Business analytics Hillel IT School

2020

Знания и навыки

Знание языков

Английский — выше среднего

Дополнительная информация

ChangeImpulse ACMP QEP Course Change Managers
ChangeImpulse ACMP QEP
On the course, I gained practical skills in working on projects with changes
(transformation Initiation: Visioning - Shaping and Planning - Design - Service Creation and Realisation - Providing and Transition - Stabilisation - Benefits Realisation)

Basic Facilitation Skills Course
School of Constructive Conflict
I gained tools for the accumulation and structuring of information, rules for group work, unproductive group behavior: how to cope, tools for developing an action plan in a group

Business analytics
Hillel IT School
I obtained new knowledge and skills in business analysis and used it in my work - " coordinated the development of mobile app for the fitness industry, available
through: https://podolsky.atlassian.net/l/c/6a3MF151