Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/6600371/

Опыт работы

Sales and Customer Support manager

с 02.2024 по наст. время (8 месяцев)
WellClean, Remote (Retail)

-Ability to use different CRM systems (Asana, Hubspot, Yelp, Open phone, Zandesk, Jobber )
- Analyse sales data and reports on a regular basis to monitor performance, pinpoint areas for development, and create plans to maximise sales efficiency.
- Continue to help clients and associates by responding quickly to queries or issues and guaranteeing client satisfaction.
-Achievements include Increased sales by 30% in the first year through effective sales strategies and targeted marketing campaigns, Establishing partnerships with new clients expanding our marketing strategies and creating opportunities for program growth and consistently exceeded KPI's.

Customer support representative

с 11.2022 по 03.2023 (4 месяца)
Orthodontic Experts, Remote (Medicine, pharmacy)

- I have succeeded in working with a team where I received training, guidance, and support to ensure exceptional customer service and sales performance.
- I helped lead the implementation and monitored customer support strategies, creating a positive and efficient customer experience.
- I handled customer inquires, resolved complaints, and I helped provide prompt and accurate responses via email, phone, and live chat, ensuring high customer satisfaction rates.
- I helped foster and develop strong relationships with key clients, which lead to customer loyalty and retention.

Virtual Assistant

с 08.2021 по наст. время (3 года 2 месяца)
Freelance virtual assistant, Kharkiv (Recruiting and HR)

I am a highly organised and detail-oriented virtual assistant. I have supported businesses and executives with administrative tasks, project management, and other day to day tasks that they may have needed. I was able to leverage my strong organisational skills, excellent communication abilities, and proficiency in various software tools to help streamline operations and contribute to the success of a remote team or individual.

Sales Manager

с 05.2021 по 09.2021 (4 месяца)
Kidz To Proz, Remote (Wholesale, distribution, imports, and exports)

- Build and maintain relationships with schools, community centers, and other potential partners to promote the benefits of our programs and secure partnerships.
- Lead a team of sales representatives, providing training, guidance, and support to help them meet their sales targets and grow professionally.
- Set sales targets and objectives for the team, monitoring progress and providing feedback to ensure goals are met or exceeded.
- Conduct sales presentations and demonstrations to prospective clients to showcase the benefits and value of our after school programs.
- Provide ongoing support to customers and partners, addressing any questions or concerns promptly and ensuring high levels of customer satisfaction.
- Stay informed about educational trends, program developments, and policy changes that may impact our offerings, and adjust sales strategies accordingly.

Customer Care Representative

с 03.2019 по 02.2022 (2 года 11 месяцев)
Buti Hulu, Johannesburg (Telecommunications and networking)

-Management of daily activities from our client base as well as the team, making sure that everyone works effectively and meets deadlines on time. Ensuring that our customers have a great experience using our products and resolving any issues that might arise with product use.
using companies CRM system to collect client data.

Sales Manager & Social Media Manager

с 01.2019 по 06.2022 (3 года 5 месяцев)
Toshiya cosmetics, Johannesburg South Africa (Wholesale, distribution, imports, and exports)

-Worked as the lead advertising manager for the company also was involved in taking orders, tracking them and informing clients about order products and its progress.
-Worked in the companies sales section by helping recruit customers into our business and helping them understand the benefits of using our products.

Образование

Tefl Teacher Record

120 hour TEFL teaching certificate, Kharkiv
Высшее, с 2021 по 2021 (меньше 1 года)

Learning the skills to actively teach English as a foreign language/ second language to foreign nationals and non-native speakers.

Kharkiv National Medical University

Medicine (MBBS), Kharkiv
Высшее, с 2016 по 2023 (7 лет)

I am a highly skilled and compassionate Medical Doctor with experience in providing top-quality patient care and medical expertise.

Key Skills:
- Strong diagnostic abilities
- Excellent clinical judgment
- Detail-oriented with exceptional organizational skills
- Effective communication and interpersonal skills
- Compassionate and patient-centered care
- Skilled in medical procedures and techniques
- Proficient in electronic medical record (EMR) systems
- Ability to collaborate and work effectively in a multidisciplinary healthcare team

Дополнительное образование и сертификаты

Sefako Makgato Health Sciences University in South Africa

2014, 2 years

Leadership training program

2018, 6 months

Знания и навыки

• PC User
• MS Word
• Internet User
• MS Outlook
• Fast typing
• Management skills
• Conducting presentations
• Spreadsheet
• Word processing
• Good Oratory
• Administrative skills
• Good communicative skill
• Management of CRM

Знание языков

• Русский — начинающий
• Английский — свободно

Дополнительная информация

Please reach me on Telegram @MissVuvu or Email: [открыть контакты](см. выше в блоке «контактная информация»)