Victor

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Соискатель указал телефон, эл. почту и адрес.

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Опыт работы

Customer Service Representative

с 04.2016 по 11.2020 (4 года 7 месяцев)
Puma Energy, Lagos (Retail)

Creating of offers/orders for customers in ERP received through calls, e-mails at most 20 minute after receipt of order by key account manager
Manage 50+ daily customer calls; answer customer questions, clarify product offerings, and work to resolve account issues
Answering internal customer calls related to order requests and I ensure data is recorded without errors facilitating a smooth operation
Process 30+ new or revised orders each day
Update customer profiles and track unresolved issues in internal CRM system
Serve as a positive, proactive, and empathetic sounding board for customers; acknowledge complaints and address concerns
Supporting the Key Account Managers regarding customer’s discounts and successfully entered in ERP this is done built on the company police and Provides support to all operations staff with invoicing requirements after loading
Principles of lead supervision in ERP to operations, sale/services, logistics and activities of a customer service program.
I develop a delivery tracking work sheet that should help us calculate average delivery time and maintain accurate record keeping of trucks in Navision
Operational appearances of computer systems and applications (Navision) used in area of assignment and customer service techniques, practices and principles.
Methods and techniques of freight payable handling to transports and maintain effective working relationships with those contacted during work.
Computer applications such as word processing, spreadsheets, and statistical databases and principles of basic report preparation.

Transportation Controller

с 04.2016 по 11.2020 (4 года 7 месяцев)
Puma Energy, Ikoyi Lagos (Retail)

Prepare driver schedules on a daily basis
Process client once off and change of travel requests
Drivers briefing and debriefing are carried out effectively
Enter update and allocate new client trip records as directed
Liaise with Transport Logistics Manager in relation to fleet and equipment access, bookings and maintenance requirements
Liaise with Client Services team in relation to specific client transport needs
Liaise with staff and process requests for vehicle bookings and allocations
Finalize and distribute schedules to drivers and Duty Officer
Liaise with drivers in relation to rostered shifts
Contribute to collation and reporting of transport statistics
Contribute to the development of the scheduling data base including maintaining and monitoring data quality
Contribute to continuous service improvements and complimentary strategies that will increase productivity of vehicles and overall service
Contribute to work health and safety including maintaining own work space, vehicles, equipment and warehouse area and reporting of hazards and incidents
Act as Duty Officer/Dispatch to oversee completion of daily schedules including responding to issues arising on the day, referral and recording of issues for follow up
Respond to issues relating to vehicles, equipment and scheduling and document outcomes as required

Logistics subordinate

с 04.2016 по 11.2020 (4 года 7 месяцев)
Puma Energy, Ikoyi Lagos (Retail)

Expediting breakdown orders & priorities the deliveries considering Customer expectations
Good Budgeting & Financial understanding
Supply the project coordinators with a final listing of all equipment moved from the consolidation areas into Sponsor shipping channels,
Oversees achieving good quality of products, safety systems, and implementation of corporate policies.
Regularly develop and communicate accurate inventory tracking, inventory aging and incoming supplies information
Coordinate with freight forwarder, customs broker and logistics control tower for shipment booking and monitoring
Responsible for responding immediately to customer questions and complaints and for notifying customers about any delays in the delivery schedule
Monitor and analyze weekly and monthly reports from all elements, including the Field Offices for logistics implications/requirements.
Track the urgent shipments and provide immediate feedback according to customer requirements

Transportation Fleet Supervisor (TMS, ERP)

с 04.2015 по 03.2016 (11 месяцев)
DHL Supply Chain, Ikeja Lagos (Supply Chain and Transportation)

Planning and enhancing of terrestrial transport rounds
Inbound and outbound transportation mode and transportation provider selection, Management of motor carrier transport
Ensuring profitable deployment of fleet for operational use (DHL supply chain and P.E Bitumen Resources Nigeria Limited)
Tracking of trucks both electronically(MiX Telematics) and manually on a day to day basis
Daily truck allocation and compilation of daily report physically available and planned vehicles
Support drivers training and implementation of basic safety rules and regulations
Prompt response/rescue/resolution of all accident/incident matters
Effective management and show substantial effort in keeping fleet availability
Improve on customer satisfaction and prompt delivery
Ensure all transport activities runs effectively to achieve the company’s long-time goal
Drivers briefing and debriefing are carried out effectively
Ensure vehicles standards and drivers requirement are meet on site
Vehicle Load and Route effective Transport costs and scheme simulation Shipment batching of orders Cost control, KPI (Key performance indicators) reporting and statistics
Typical KPIs include but not limited to: % of On Time Pick Up or Delivery Performance relative to requested Cost Per Metric - mile; km; Weight; Cube; Pallet Productivity in monetary terms, e.g. cost per unit weight or shipping unit Productivity in operational terms, e.g. shipping units/order or weight/load.

Customer Service officer

с 10.2012 по 04.2015 (2 года 6 месяцев)
DHL Supply Chain, Ikeja Lagos (Supply Chain and Transportation)

Working closely with suppliers and customers to improve operations and reduce cost.
Ensure professionalism and high quality is continually maintained.
Responsible for acting as a liaison between customers and companies assists with complaints, orders, errors, account questions, billing, cancellation, and other queries I provide guidance to clients as regards our service and resolution of Customer conflicts.
Supported Chief Operating Officer with daily operational functions.
Analyzed departmental documents for appropriate distribution and filing.
Worked directly with clients, operations, transporters, and management to achieve service progression flow.
Owned weekly call volume of up to 300 customers
Partnered with customers to clarify complaints, identify issues, and deliver resolutions
Cheerfully went above and beyond to resolve customer concerns, resulting in a 90% customer satisfaction score for FY 2015
Assisted customers with account financials, making credit adjustments as needed
Recommended new products and services to customers, depending on needs; generated 25+ new weekly sales leads
Working closely with suppliers and customers to improve operations and reduce cost.
Ensure professionalism and high quality is continually maintained.

Document Control Officer

с 11.2011 по 09.2012 (10 месяцев)
U.A.C. Foods of Africa, Ojota Lagos (Supply Chain and Foods Manufacturing)

In charge of the day-to-day activity, keeping of supply chain records and ensuring proper documentation of stocks.
I store, manage and track company documents
I also inspect products purchased by the company from suppliers and maintain records of supplier performance. This data is important in helping suppliers to improve the performance and for making decisions regarding which suppliers can be relied on to meet specified requirements representative

Образование

University of Ilorin

Sociology (BSc) Management and Social Sciences, Ilorin
Высшее, с 2005 по 2009 (3 года 10 месяцев)

As a social science, sociology involves the application of scientific methods to the study of the human aspects of the world. The social science disciplines also include psychology, political science, and economics, among other fields

Idi – Araba High School

Mushin
Среднее, с 1996 по 2002 (5 лет 9 месяцев)

(O’ Levels) Senior High School

Знания и навыки

Знание языков

Английский — продвинутый

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Дополнительная информация

A results driven, self-motivated and resourceful Customer service manager with a successful track record of building and maintaining great teams or workers and of effective communication with all staff. Highly structured, energetic and flexible, Excellent persuasion skills aimed at interesting new customers in a company’s wares and services and maintaining existing ones’ Detail-oriented production supervisor with 6+ years’ experience managing and improving the effectiveness of daily operations at a large supply chain warehouse. Increased on-time deliveries to clients by 11% and earned an employee satisfaction score of 9.9/10 based on yearly team surveys. Delivering a proven track record motivating staff to act in concert to reach aims and better efficiency

Great to discover a challenging position within a successful and active corporation where I will be able to grow and develop my administrative skills.